IT Field Tech

IT Field Technician

Waste Connections has an immediate opening for an IT Field Technician based in our Knoxville, TN office. This role will be responsible for supporting IT/Telecom equipment spanning across our TN, KY, GA, & AL locations. The position requires physical installation of security camera systems, IT closets; installation of routers, switches, patch panels, and more. Along with software configuration skills of routers, switches, computers, phones, and audio/video equipment. This position requires one to be self-motivated, have time management skills, and a customer first mentality.

Pay Rate: $50,000+ DOE

Schedule: Monday- Friday, occasional Saturdays. Starts at 8am.

Benefits: We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401(K), paid time off and more.

Preferred Qualifications:

• Bachelor's Degree in Computer Science OR related field experience
• 2 years or more of Network Administration OR willing to learn.
• Experience working with Microsoft O365 and Office Applications
• Independent worker with the ability to manage multiple projects simultaneously.
• Strong communication, customer service, and time management skills required.

Essential Duties and Responsibilities:

• Provide tier 1 and 2 level support for workstations, including handling after-hour calls as assigned.
• Installation, configuration and troubleshooting of TCP/IP networking
• Configuration and troubleshooting of Microsoft Office Suite, PC and Laptop hardware configuration and troubleshooting
• Maintain phone systems at multiple locations
• Microsoft windows end user configuration (profiles, printers, application configuration)
• Cisco router installation and configuration
• iPad, iPhone / Andriod device configuration, troubleshooting, and repair

Minimum Requirements:

• Coverage of field locations, multiple sites across the state. will require up to 50% travel of your work schedule including overnight stays.
• Demonstrated proficiency in at least four of the following areas:
  • Windows 11
  • WYSE Winterms
  • Citrix Server
  • Telecom and VoIP phones
  • AV – conference rooms and TVs
  • Printers / PC laptop / desktop support
  • Cisco / Meraki Routers / General Networking

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.