Office Manager

Position Title: Office Manager Department: Operations Reports To: Location Manager or Office Manager Location: On-Site FLSA Status: Exempt Position Summary The Office Manager is a key member of the funeral home leadership team, responsible for ensuring smooth daily operations, exceptional administrative support, and a professional, compassionate experience for families and guests. This role oversees a wide range of administrative and operational duties, including records management, scheduling, customer service, financial and contractual documentation, and communication support. In some locations, the Office Manager may also supervise part-time Funeral Attendants, ensuring proper staffing levels, workflow coordination, and accurate submission of payroll for both hourly and on-call staff. Key Responsibilities Administrative & Operational Support Serve as the primary administrative contact for the funeral home, supporting families, staff, and vendors Manage front-of-house operations, including reception, phone coverage, and customer inquiries Maintain accurate records, case files, death certificates, and compliance-related documentation Coordinate scheduling for arrangements, services, and facility usage Assist funeral directors by preparing necessary paperwork, contracts, and service materials Support pre-need and at-need families with forms, signatures, and coordination as needed Customer Service Provide compassionate, professional support to families in person, over the phone, and via email Ensure all guests receive an experience consistent with Milestone's Standard of Care Help resolve questions or concerns with empathy and professionalism Financial, Billing & Reporting Manage payment processing, invoicing, and deposit documentation Track accounts payable items and vendor invoices for home office processing Assist with financial reports, case logs, and reconciliation activities Staff Oversight & Payroll (Location-Dependent) Support staffing coordination for part-time Funeral Attendants Oversee scheduling, timekeeping, and workload management for Attendant staff Approve weekly timesheets and ensure accurate payroll submission to Milestone Home Office Assist in training new administrative or funeral attendant team members Systems & Technology Maintain accurate data entry in case management and CRM systems Use Microsoft Office, Teams, and industry-specific platforms with proficiency Qualifications 2+ years of administrative, office management, or customer service experience required Experience in funeral service, healthcare, hospitality, or related profession preferred Strong organizational and multitasking skills High level of professionalism, empathy, and discretion Demonstrated ability to work with grieving families Comfortable supporting and communicating with multiple stakeholders, including leadership Proficiency with computers and office software (Microsoft Office Suite required) Ability to problem-solve, anticipate needs, and work both independently and as part of a team Other Requirements Ability to work occasional evenings or weekends, based on business need Ability to lift up to 20 lbs. and move throughout the funeral home location Valid driver's license preferred #J-18808-Ljbffr