Desktop Support Specialist

Get AI-powered advice on this job and more exclusive features. This range is provided by CSI Companies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr CSI Companies is seeking a Desktop Support Technician to work with one of our top clients in Atlanta, GA!

JOB DETAILS

Location : Atlanta, GA 30324 Type : 100% Onsite Pay : $25 - $30/hr W2 Duration : 12 - Month Contract to Hire Hours : Monday - Friday 8am - 5pm Description : Education : Bachelor's degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field preferred. Mission : Provide the best possible "white glove" customer service by working with customers to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions. Experience : Two-year prior Support Center experience, working in a fast-paced environment directly supporting Desktops and Laptops. Proven ability to meet service goals consistently. One-year prior Windows administration and Active Directory experience. Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred. Responsibilities : Cultivate and manage relationships with customers. Prioritize work and meet deadlines. Support and deploy company desktops and laptops. Document resolutions for other teams and team members to use. Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT. Support on-going Device Support projects. Be flexible to meet the needs of the team or current project, which sometimes requires nights and weekends. Maintain application packages for deployment through MECM/SCCM and Intune. Participate in building Gold image for company desktops/laptops. Follow policies and procedures on computer and software deployment and decommissioning. Function as a point of contact for incidents and service requests from end users by phone and email. Solve problems and be able to present technical information to users with different technical skill levels. Communicate effectively with customers, coworkers, and management. Configure Apple devices in Airwatch or Intune. Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, and more. Cross train and assist others when necessary. Support and configure the software applications such as email plugins, CRM system, Office 365, Outlook, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others. Employ device management tools in supporting users and requested applications. React to change productively and handle other essential tasks as assigned. Be an active member of the Device Support Services team. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology and Customer Service Industries Household Services Referrals increase your chances of interviewing at CSI Companies by 2x Get notified about new Desktop Support Specialist jobs in Atlanta, GA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr CSI Companies Inc Defunct