Senior Director Enterprise Platforms and Operations

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Senior Director Enterprise Platforms and Operations is responsible for leading the strategy, optimization, and scalability of LifeStance's enterprise platforms and operational capabilities. This includes EMR and integrated technologies that support core business operations such as revenue cycle management, call center operations, scheduling, referrals, and patient access. This role focuses on driving operational efficiency, standardization, and AI-driven optimization across the organization. Partnering across Operations, Technology, Product, and AI Transformation, this leader ensures enterprise platforms are reliable, scalable, and enable high-performing, data-driven operations. Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization values. COMPENSATION: $189,522 - $236,902 /annually in addition to a competitive bonus plan KEY RESPONSIBILITES Lead the product strategy and roadmap for enterprise platforms including EMR and operational systems. Drive end-to-end operational efficiency improvements across RCM, scheduling, referrals, and call center operations. Work with the Enterprise Interoperatbility team on the EMR integration strategy and execution. Identify and implement AI-driven automation opportunities to reduce cost and improve throughput. Establish platform performance KPIs including system uptime, throughput, cycle times, and cost-to-serve metrics. Partner with Product and Engineering to prioritize and deliver scalable platform enhancements. Lead platform integration and interoperability efforts across enterprise systems. Develop a multi-year roadmap for enterprise platform scalability and modernization. Establish governance and prioritization frameworks for platform investments. Build and lead a high-performing team across platform operations, analytics, and automation. Drive standardization of workflows and processes across markets and service lines. REQUIRED SKILLS AND KNOWLEDGE Bachelor's degree required; advanced degree preferred. At least 10 years of product management and platform design experience At least 10 years of healthcare experience At least 8 years of people management experience At least 7 years of strategic leadership experience Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies. Proven track record of driving operational efficiency and scalability initiatives. Experience implementing AI or automation in operational workflows. Strong understanding of healthcare data, interoperability, and system integration. Direct experience in leading full cycle product development from idea to production release and management. Experience in building and scaling high-performance product teams within a large healthcare organization. Skilled at translating user needs into actionable technology and process improvements Qualified candidates must be legally authorized to be employed in the United States LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-BA1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? 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