Solutions Engineer

About Us

Gumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents, in Slack, Microsoft Teams, or standalone, that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars:

1. Agents - Conversational AI assistants that use tools (integrations, workflows, code sandbox, MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths, agents decide which tools to use and when, adapting based on context. Users configure agents with a system prompt, a model, and a set of tools. Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via scheduled or event-based triggers.

2. Workflows - Visual, drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API, run AI, read a spreadsheet, send an email). Workflows are deterministic and repeatable. They can be triggered manually, on a schedule, via webhook, or by external events (new email, Slack message, etc.). Workflows can also be attached to agents as callable tools - the agent orchestrates, the workflow executes.

3. Gumstack - Enterprise-grade MCP hosting, observability, and AI governance. Organizations provision managed MCP servers, control which AI models are available, audit every tool call, and enforce security policies across all agents and workflows.

We're moving fast. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. That's not a demo. That's production.

We've raised $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project to build a world class team.
Role Overview

As a Solutions Engineer at Gumloop, you'll work directly with customers to turn their highest-value automation opportunities into production reality on our platform. You'll lead pilots and initial onboarding for new customers, partner with account teams to drive adoption and expansion, and serve as the technical authority from first conversation through scale. This is a hands-on, full-lifecycle role - you own outcomes, not just demos.
What You'll Do

• Lead pilots and initial onboarding for new enterprise customers end-to-end
• Scope, build, and deploy solutions on the Gumloop platform that customers can own and extend
• Partner with account teams to drive adoption and expansion within existing accounts
• Serve as the technical authority throughout the full customer lifecycle
• Bridge the gap between customers and our product and engineering teams

What You Bring

• Technical background - comfortable building and configuring software solutions independently
• Strong customer-facing communication skills - you translate technical complexity into business value
• Experience in solutions engineering, implementation, or technical consulting
• Comfort working in a fast-moving startup environment where the playbook is still being written

Bonus

• Experience with automation tools, AI products, or enterprise SaaS platforms
• Background in software engineering or technical product management
• Familiarity with enterprise security and compliance concerns (SOC 2, SSO/SCIM, VPC deployments).

Benefits

• Highly competitive salary and meaningful equity
• Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need
• $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best
• 15 days of temporary remote work flexibility per year
• 401k match up to 6%