Schedule / Staffing Coordinator

Job Description

Job Description

Scheduler / Staffing Coordinator

Senior Helpers Tri-Cities | Kennewick, WA

Do you enjoy solving puzzles, thinking on your feet, and helping people? Are you someone who thrives in a fast-paced environment where every day is different?

If so, we'd love to meet you.

Senior Helpers Tri-Cities is looking for an organized, compassionate, and solution-oriented Scheduler / Staffing Coordinator to join our office team.

This opportunity is available due to an extended employee leave. While initially intended as a temporary position, there is the potential for this role to become permanent based on business needs and performance.

Every schedule you create helps a senior remain safe and independent at home. Every problem you solve helps a caregiver succeed and gives families peace of mind.

At Senior Helpers, we don't just provide care, we change lives.

Our office team is the heartbeat of our operation, ensuring caregivers have the support they need so our clients receive exceptional care every day.

• Competitive hourly pay: $22 - $26 per hour DOE

• Supplemental insurance, if becomes pernanment

• Dental Insurance

• Vision Insurance

• Short-Term & Long-Term Disability

• Paid Time Off

• Pay on Demand

• Performance Bonus Opportunities

• Employee Discount Programs

✔ Great Place to Work® Certified - 91% of our employees say Senior Helpers is a great place to work.

✔ Supportive Leadership - We believe in coaching, collaboration, and helping one another succeed.

✔ Independence - You'll have the autonomy to make decisions and solve problems while receiving support whenever you need it.

✔ Meaningful Work - Every day you'll positively impact seniors, families, and caregivers throughout our community.

As our Scheduler, you'll coordinate care for seniors throughout the Tri-Cities by:

• Scheduling and matching caregivers with clients based on care needs, skills, and availability.

• Maintaining caregiver schedules and ensuring all client visits are fully staffed.

• Responding quickly to schedule changes, call-offs, and urgent staffing needs.

• Communicating schedule updates professionally with caregivers, clients, and families.

• Monitoring schedules for continuity of care and operational efficiency.

• Maintaining accurate scheduling documentation within company software.

• Auditing caregiver timecards and scheduled hours.

• Assisting with caregiver credential tracking as assigned.

• Helping identify staffing needs and communicating hiring priorities to leadership.

• Participating in the on-call rotation (approximately two weeks per month).

• Building positive relationships with caregivers and clients.

• Working collaboratively with leadership to resolve scheduling challenges and client concerns.

We're looking for someone who:

• Loves organizing people and schedules.

• Enjoys solving problems.

• Can remain calm under pressure.

• Thinks several steps ahead.

• Communicates with kindness and professionalism.

• Is dependable and accountable.

• Can juggle multiple priorities without becoming overwhelmed.

• Enjoys helping both caregivers and clients succeed.

• Believes every detail matters.

Required:

• High School Diploma or GED

• Excellent organizational and communication skills

• Strong computer skills

• Ability to multitask in a fast-paced office

• Professional telephone etiquette

• Excellent customer service skills

Preferred:

• One or more years of scheduling, staffing, dispatch, logistics, workforce management, or healthcare scheduling experience

• Home care, healthcare, or medical office experience

• Experience using scheduling software

• Experience with multi-line phone systems

• Frequent sitting, computer use, and telephone communication.

• Occasional lifting of up to 20 pounds.

• Ability to perform repetitive hand movements.

Senior Helpers Tri-Cities is an Equal Opportunity Employer. We are committed to creating a workplace where all employees are treated with dignity and respect. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.