Collections Specialist

Job Description

Job Description

We're seeking a detail-oriented Collections Specialist to join a growing team in Cincinnati. In this role, you'll manage receivables, follow up on outstanding balances, and work directly with customers to resolve payment issues while maintaining accurate financial records.

If you enjoy problem-solving, building relationships, and keeping accounts on track, this is an excellent opportunity to leverage your collections and accounts receivable experience in a fast-paced, customer-focused environment.

What You'll Do

• Manage accounts receivable and collections activities for assigned customer accounts.
• Follow up on outstanding balances and facilitate timely payment resolution.
• Maintain accurate records of invoices, payments, account activity, and account status updates.
• Communicate with customers to resolve billing questions, investigate discrepancies, and support payment collection efforts.
• Review account information for accuracy and update documentation within internal systems.
• Monitor aging receivables and prioritize follow-up efforts based on account status.
• Research and resolve payment issues while escalating complex situations when appropriate.
• Support administrative and accounting functions related to billing, collections, and account maintenance.
• Manage a high volume of accounts while meeting deadlines and maintaining exceptional attention to detail.

What We're Looking For

• High school diploma or equivalent required.
• 1+ years of collections, accounts receivable, billing, customer service, or related experience.
• Understanding of billing processes, payment tracking, and account follow-up procedures.
• Strong verbal and written communication skills with the ability to professionally interact with customers.
• Proficiency with Microsoft Office and other computer-based systems.
• Excellent organizational and time-management skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and effectively manage multiple priorities in a fast-paced environment.

Why Apply?

• Opportunity to make a direct impact on financial operations and customer satisfaction.
• Collaborative and supportive team environment.
• Stable contract opportunity with potential for professional growth.
• Variety in your day through a mix of customer interaction, problem-solving, and account management.
• Opportunity to develop and expand your collections and accounts receivable expertise.

If you're a proactive professional who enjoys solving problems, building relationships, and delivering results, we'd love to hear from you.

• High school diploma or equivalent is required.

• 1-3 years of collections or accounts receivable experience, ideally in water restoration, restoration services, or a related industry.

• Familiarity with billing and collection practices, including payment tracking and account follow-up.

• Strong written and verbal communication skills in English for interacting with customers and insurance professionals.

• Basic computer proficiency, including experience with Microsoft Office applications.

• Ability to work independently, manage time effectively, and stay productive in a fast-paced environment.

• Strong attention to detail with the ability to manage multiple priorities at the same time.