Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support insurance claim receivables and payment recovery efforts for a Contract position based in Cincinnati, Ohio. This role focuses on maintaining accurate billing records, following up on outstanding balances, and coordinating professionally with customers, homeowners, and insurance representatives. The ideal candidate brings prior collections or accounts receivable experience, strong attention to detail, and the ability to stay organized in a fast-moving service environment.

Responsibilities:

• Manage billing activity and payment follow-up for water restoration and insurance-related accounts to help keep receivables current.

• Maintain detailed and accurate records of invoices, homeowner payments, insurance payments, and account status updates.

• Communicate with customers and insurance contacts to resolve open balances, clarify billing issues, and support timely collections.

• Review account information for accuracy, enter relevant financial data, and update documentation within internal systems.

• Monitor outstanding claims and receivables, prioritize follow-up actions, and escalate issues when additional support is needed.

• Support day-to-day administrative work tied to accounts receivable and collections within a restoration or service-based operation.

• Handle multiple active accounts at once while meeting deadlines and maintaining a high level of organization and accuracy.

• High school diploma or equivalent is required.

• 1-3 years of collections or accounts receivable experience, ideally in water restoration, restoration services, or a related industry.

• Familiarity with billing and collection practices, including payment tracking and account follow-up.

• Strong written and verbal communication skills in English for interacting with customers and insurance professionals.

• Basic computer proficiency, including experience with Microsoft Office applications.

• Ability to work independently, manage time effectively, and stay productive in a fast-paced environment.

• Strong attention to detail with the ability to manage multiple priorities at the same time.