Account Manager
SJR National Repair Center
About the Role
We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment. Key Responsibilities
We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment. Key Responsibilities
- Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners.
- Bill warranty repairs in accordance with each provider's specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients.
- Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents.
- Review and accurately tag repairs returned to SJR as rework from prior services.
- Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate.
- Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed.
- Communicate repair updates via email and phone in a clear and professional manner.
- Escalate concerns or service issues to management promptly.
- Prior experience in account management, customer service, warranty processing, or related field preferred.
- Strong attention to detail with excellent organizational and time-management skills.
- Effective written and verbal communication skills.
- Ability to work collaboratively across departments.
- Proficiency with computer programs, portals, and internal systems.
- Collaborative team environment
- Opportunities for growth and development
- Competitive compensation and benefits package
Vacancy posted 3 days ago
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