Senior Consultant - System Management

Job Title: Sr. Application Support AnalystWork Location:Irving, TXJob Description:The Application Support Senior Analyst provides technical and business support for users of client Applications.This includes providing quick resolutions to app issues driving stability efficiency and effectiveness improvements to help the business succeed.Manages maintains and supports applications and their operating environments focusing on stability quality and functionality against service level expectations.Develop and maintain technical support documentation.Assess risk and impact of production issues and escalate to business and technology management in a timely manner.Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Participate in application releases from development testing and deployment into production.Act as a liaison between users operations interfacing internal technology groups and vendors.Expected to be able to raise problems to appropriate technology and business teams while adhering to Service Level Agreements.3-6 years experience in an Application Support role.Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.Effectively share information with other support team members and with other technology teams.