Business Support Representative

Love Your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation’s fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities. Business Support Representative Our Business Support Representatives support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will also respond to technical support requests and perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Additionally, our Business Tech Support Representatives are responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.

ESSENTIAL JOB FUNCTIONS:

* Determine the scope of customer issues in an effective and professional manner.

• Effectively resolve customer issues timely.
• Properly document all customer interactions
• Represent MetroNet professionally and ethically.
• Maintain a high level of customer satisfaction with focus on first call

resolution.

• Provide ONT troubleshooting, rebuilding, and provisioning.
• Complete router troubleshooting and setups.
• Provide voice service troubleshooting and reset voicemail passwords.
• Educate customers on setting up their customer portal account.
• All other duties as assigned

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED required.
• A+ Certification is Preferred
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Experience in Service Specific Troubleshooting Methods
• Responsible, Self-Motivated, Organized, and a Quick Learner
• Analytical/Logical Problem-Solving Skills
• Patient - The Ability to Guide and Teach via the Phone
• Adaptability to Change – Comfortable in a Rapidly Evolving Environment
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and

weekends. Join us and find out what it means to love your career! At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran Pay Rate - $20.50/hr.

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