Food & Beverage Supervisor

POSITION PURPOSE To greet and escort our guests to their tables in a friendly and efficient manner. As a Restaurant Supervisor, you should have experience in all dining room positions including Server, Food Runner and Host. The Food & Beverage Supervisor role will have a strong focus on The Studio’s breakfast and brunch services. ESSENTIAL FUNCTIONS Ability to perform all dining room positions including server, server assistant, and host. Supervise staff and dining room in manager's absence. Assist with on‑going training to ensure standards are being met. Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency. Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies. Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system. Implement and maintain housekeeping, sanitation and cleanliness standards in all areas of the hotel. Maintain a high level of professional appearance, demeanor, ethics and self‑image with yourself as well as subordinates. Administer sales promotion programs and employee sales incentive programs. Know the competition and keep current with industry trends. Direct and coordinate activities of all assigned associates and departmental responsibilities in the restaurant. Support hotel policies and procedures. Assist Food & Beverage management in training new associates and controlling labor cost by monitoring staffing needs during hours of operation. Ensure associates adhere to cleanliness and sanitation best practices, including uniform and presentation. Generate shift reports highlighting sales wins/losses and guest interactions. Emphasize how the team can better prepare for the following shift. Report on staff performance, operational needs and culture components to the Director of Outlets. Perform other duties and handle projects as assigned by Food & Beverage Management. Perform other duties as assigned. POSITION REQUIREMENTS Read and comprehend English language guest requests, memos and reservations. Supervise staff professionally to ensure guest satisfaction using Marcus standards. Deal effectively with customer complaints in a friendly and positive manner, listening, demonstrating empathy and providing proactive solutions. High school diploma preferred. Have prior restaurant and hospitality knowledge, skills and abilities. WHAT’S IN IT FOR YOU Medical, dental and vision insurance, company‑paid life insurance and employee assistance program. 401(k) with employer match. Hotel room discounts at all Marcus Hotels and Resorts. Discounts on dining, spa, golf and ski locations at all Marcus Hotels & Resorts. Paid time off and holidays. $22.00–$24.00 per hour wage. Discounted downtown parking. Career growth opportunities. ABOUT US A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.‑based portfolio of 16 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties and skills. Saint Kate - The Arts Hotel is an equal opportunity employer. #J-18808-Ljbffr