Mailroom & Office Services Associate

Job Description

Job Description

Position Overview

Seeking a dependable, customer-service-oriented Mailroom & Office Services Associate to support mail processing, package tracking, shipping, and walking deliveries across a university campus.

This physically active position involves extensive walking, climbing stairs, and interacting with students, faculty, and staff. The ideal candidate is organized, comfortable using basic computer applications, and able to learn established mail routes and shipping procedures.

Key Responsibilities

• Sort, process, and deliver mail and packages along established walking routes across campus.
• Learn delivery routes and provide courteous service to students, faculty, and staff.
• Meter outgoing mail and assist with shipping through USPS, FedEx, and DHL.
• Log accountable packages accurately using a package tracking application.
• Operate computers, mail scanners, postage meters, and other mail center equipment.
• Use email and basic Excel to support daily mailroom activities and recordkeeping.
• Prioritize deliveries and processing tasks to meet daily service needs.
• Follow established procedures for accurate handling and delivery of mail and packages.

Required Qualifications

• High school diploma or GED.
• One to two years of related experience, or equivalent experience in a related field.
• Strong basic customer service and communication skills.
• Basic computer proficiency, including email and Excel; advanced Excel skills are not required.
• Ability to learn shipping software and package tracking applications.
• Strong organizational skills, basic mathematical skills, and attention to detail.
• Ability to follow instructions and work independently and as part of a team.

Preferred Qualifications

• Previous mailroom, shipping, package handling, or delivery experience.
• Related copy or office services experience.

Driving Requirements

• No driving is required during the temporary assignment.
• A valid driver’s license is required if the employee converts to a permanent position and is assigned driving delivery routes. Applicable insurance requirements may also apply.

Physical Requirements & Work Environment

• Remain on your feet for extended periods and complete walking delivery routes lasting up to two hours at a time.
• Walk between campus buildings and climb stairs.
• Bend, reach, stretch, and perform repetitive mail processing tasks.
• Occasionally lift items weighing more than 30 pounds; duties may require lifting or moving items up to 50–55 pounds.
• Some assignments may involve pushing or pulling wheeled equipment weighing up to 700 pounds for repair access.
• Use keyboards, scanners, and other equipment requiring basic hand-eye coordination.

Appearance Standards

Maintain a clean, professional appearance. Ripped jeans, clothing with offensive language or symbols, and athletic or basketball attire are not permitted.