Operations Support Specialist

Employee Type FT Exempt Description Essential Duties and Responsibilities Provides technical support, troubleshooting hardware, software and network issues within the facility. Assists with setting up and maintaining IT equipment, including computers, printers and software applications. Collaborates with IT Remote Specialist and IT Director to elevate and resolve complex technical issues. Tracks and manages IT equipment inventory, logs, and updates tickets in the IT help desk system. Sets up and maintains audio visual (AV) equipment for meetings and presentations, including cable management. Replaces and swaps out faulty hardware components, such as keyboards, monitors, mice and cables to ensure uninterrupted workflow. Serves as a backup for adding new users to systems or makes minor updates to user permissions as needed. Performs other duties as assigned to support FCH’s goals, objectives and values. Administrative: Performs general administrative and clerical support to ensure the efficient operation of the facility. Coordinates meetings, prepares reports, manages correspondence, answers phones and supports staff with administrative tasks. Maintains confidential documents, files, manuals and standard operating procedures. Organizes, maintains and updates electronic and physical and medical records in accordance with legal requirements and ensures proper retention, storage of documents and data. Prepares memos, correspondence and reports as needed. Maintains calendars and prioritizes meeting requests for management. Ensures compliance with healthcare regulations and facility policies. Inventory Specialist: Conducts weekly inventory counts of supplies and equipment and documents inventory counts accurately. Monitors par levels and threshold levels for supplies and equipment. Completes order logs to ensure supplies and equipment are procured in a timely manner. Coordinates asset management for equipment and items assigned to facility and replacement or repair of equipment as necessary. Organizes and maintains supply areas to ensure easy access and efficient use. Receives new shipments of supplies and equipment. Distributes supplies to Active Supply areas and collaborates with team members to ensure that items do not stock out Checks expiration dates on supplies and equipment. Required Knowledge, Skills, Abilities and Competencies Knowledge and understanding of HIPAA and healthcare administration. Knowledge of healthcare documentation, office procedures, technical support and troubleshooting. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to interact with medical staff, providers, leadership and clients in a knowledgeable and professional manner. Ability to balance competing demands and maintain positive, collaborative working relationships with leadership, staff, patients, the public and external partners. Ability to take initiative, while being proactive and independent. Ability to handle difficult and stressful situations effectively and calmly. Ability to obtain security clearance, to include a criminal background check. Strong attention to detail, follow-up and timely completion of assigned tasks. Strong written and oral communication skills. Demonstrates sound judgment, sensitivity and high discretion. Excellent time management with the ability to balance competing priorities. Possess strong judgment, discretion, high level of confidentiality, flexibility and integrity. Proficient in Google (e.g. Gmail, Sheets, Google Docs.) or Microsoft (e.g. Outlook, Excel, word) products. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Requirements Minimum Education and/or Experience Qualifications High school diploma or equivalent (GED) Three (3) or more years of a combination of administrative support, customer service and technical experience OR A n equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Preferred Qualifications Associate's degree in healthcare administration, information technology or related field Certification in Health Information Management (HIM) or IT related certifications Experience working in healthcare or a correctional facility Special Requirements: This position will be subject to a background check. Physical Requirements: The position requires the ability to lift and/or carry up to 50 pounds with prolonged periods of standing, walking, sitting at a desk, viewing a computer and reading a variety of materials. Must be able to seize, hold, grasp, turn or otherwise work with your hands. Must be able to perform repetitive tasks, such as typing for extended periods of time. ADA Statement In accordance with the American Disabilities Act (ADA), FirstClass Healthcare provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position, unless doing so would cause undue hardship on the company. Please contact the Human Resources department with any accommodation questions or requests in writing at View email address on click.appcast.io . Physical and Mental Demands This position requires the physical and mental ability to perform essential job functions, including frequent standing, walking, sitting, lifting, bending, pushing, pushing, twisting, kneeling, crouching, grasping, and repetitive motion. Must be able to seize, hold, grasp, turn or otherwise work with your hands. Must be able to perform repetitive tasks, such as typing for extended periods of time, viewing a computer and reading a variety of materials. This role also occasionally requires exerting up to 50 pounds of force to lift, carry, push, or pull objects, with or without reasonable accommodation. In this position, you must be able to effectively communicate, possess clinical judgment, and respond to emergency or high-stress situations, with or without reasonable accommodation. This position requires sustained concentration, sound clinical judgment, situational awareness, cognitive flexibility and adaptability, and the ability to remain calm and focused while working in a correctional environment. Work Environment Work is performed in a correctional healthcare environment with exposure to noise, communicable diseases, controlled access areas, and unpredictable conditions. Employees must comply with all safety, security, infection control and emergency response protocols. Reasonable accommodation may be provided in accordance with the ADA, provided that it does not present an undue hardship on the company’s operations. Summary Summary The Operations Support Specialist will be responsible for providing technology, administrative and inventory/asset management support within the correctional facility. This position ensures smooth office operations in the facility, maintains accurate and confidential medical documentation and provides technical support for staff. This position reports directly to the Health Services Administrator, with a dotted line relationship to various levels of leadership, that may provide guidance and direction based on operational needs. About Us FirstClass Healthcare (FCH) is a physician owned and operated Atlanta-based healthcare organization focused on delivering patient-centered care that specializes in treating patients with compassionate care through operational and clinical excellence. FCH is dedicated to providing exceptional care to a population who are most often in their greatest time of need. Come join our world-class team of professionals to make a difference and be part of our mission, “Delivering Medically-Led Quality Care to People in Jails and Prisons”. First Class Healthcare Staffing Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additional Information Shift Days, Nights and Variable FT/PT/PRN Full-time Compensation Salary commensurate with experience #J-18808-Ljbffr FirstClass Healthcare