Customer service rep

We are seeking to place a Client Service & Triage Specialist (Call Center) Representative onsite in Westlake TX.

We are seeking customer-centric professionals to join our team for a high-profile, 8 to 9-month project supporting one of the nation's leading financial institutions. In this role, you will serve as the crucial first point of contact for clients, handling a high volume of basic inquiries via phone and email, and ensuring their needs are quickly met or routed to the correct specialist teams.

• Position Title: Client Service & Triage Specialist
• Location: Westlake, TX 76262
• 100% On-Site, 5 Days/Week
• Position Type: Contract (8 to 9 Month Project)
• Target Start Date: August 31 (Includes 4-5 weeks of comprehensive training)
• Shift Flexibility: Monday to Friday, 8-hour shift windows spanning from 5:00 AM CST to 9:00 PM CST
• Compensation: $20.00/hr (Mid-Level, 3-5 Years Experience) | $22.00/hr (Senior-Level, 6-10 Years Experience)

salary: $20 - $22 per hour
shift: First
work hours: 5 AM - 9 PM
education: High School

Responsibilities

• Position Title: Client Service & Triage Specialist
• Location: Westlake, TX 76262
• 100% On-Site, 5 Days/Week
• Position Type: Contract (8 to 9 Month Project)
• Target Start Date: August 31 (Includes 4-5 weeks of comprehensive training)
• Shift Flexibility: Monday to Friday, 8-hour shift windows spanning from 5:00 AM CST to 9:00 PM CST
• Compensation: $20.00/hr (Mid-Level, 3-5 Years Experience) | $22.00/hr (Senior-Level, 6-10 Years Experience)

Key Responsibilities

• High-Touch Customer Service: Handle a high volume of incoming calls and emails from clients with empathy, patience, and high emotional intelligence-especially when assisting anxious or frustrated callers.
• Inquiry Triage: Quickly assess client needs to accurately route complex financial inquiries to specialized, licensed teams, ensuring a seamless client experience.
• Basic Account Support: Assist clients with foundational inquiries, including address updates, password resets, and PIN-related issues.
• System Navigation: Efficiently navigate multiple corporate software systems daily, including Windows, MS Office, Outlook, and Microsoft Teams.
• Feedback & Adaptability: Maintain a growth mindset, actively accepting ongoing constructive feedback and adapting to evolving procedures in a fast-paced environment.

Skills

• Active Listening
• Telephone Etiquette
• Customer Service
• Customer support
• Customer Relations
• Call Center
• Call Center Support
• Empathy
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• CSR

Qualifications

• Years of experience: 5 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.