Loan Documentation Specialist

Loan Documentation Specialist

Job Category: Clerical Office/Admin Requisition Number: LOAND008363

Posted: June 11, 2026

Full-Time

On-site

VA1-200 High St-Portsm Portsmouth, VA 23704, USA

Description

Primary Purpose:

The Loan Documentation Specialist will assist their assigned Commercial Lender(s) and/or Private Banking Officer(s) in the document preparation process and fulfillment of commercial, real estate and business loans. This role will function in a team environment with the Lender(s), Portfolio Manager(s) and Relationship Specialist(s). The Loan Documentation Specialist will serve as a primary point of contact for attorneys, vendors and other Towne Family members associated with loan closings. Under the direction of the Lender and his/her manager, the Loan Documentation Specialist helps to ensure the exquisite service expected by Towne's members is delivered timely and in the most accurate, effective and efficient manner.

The good-faith compensation range for this role is expected to be $54,000 to $70,000, based on the role, market, internal equity, and candidate qualifications.

Essential Responsibilities:

• Possesses comprehensive knowledge of commercial loan documentation and understand the risks associated with closing various types of commercial loans.
• Prepares and reviews loan documents for commercial purpose loans, ranging from simple to highly complex, in an accurate and efficient manner.
• Utilizes the bank's designated loan systems and applications necessary to prepare the loan documents, assist with the execution of them as needed, and submit them to Loan Operations with all pertinent information.
• Ensures the loan is closed per loan approval and that supporting documentation conforms to loan approval and policy.
• Reviews closing package prior to closing to identify potential issues related to documentation, loan policy or regulatory requirements and corrects prior to closing, if possible.
• Reviews signed documents to assure the package is complete with proper signatures obtained.
• Packages loan documents and required supporting documentation for transmittal to Loan Services, including applicable general ledger tickets and check copies.
• Follows up and clears any outstanding loan exceptions.
• Assists as needed with the training of team members in areas of loan documentation, loan processing, loan policy and compliance, and any other loan related areas in which the SLDS has expertise related to the Loan Documentation Specialist or Relationship Specialist position.
• Meeting with Regional President and/or Commercial Lenders regularly to understand loan pipeline demands and manage the preparation of documents accordingly.
• Assisting commercial team members with any other member or loan related duties as needed.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Has comprehensive knowledge of commercial and real estate loan documentation and experience preparing, reviewing and facilitating the closing of loan packages for commercial purpose loans with minimal documentation or policy exceptions.
• Has a strong work ethic and is highly motivated to always deliver financial services and solutions with the highest ethical standards.
• Has the ability to work independently and as a team to make intelligent decisions using sound judgement.
• Demonstrates computer proficiency in Microsoft Office.
• Has strong verbal and written communication skills.
• Is supportive of team goals and initiatives.
• Ability to listen well and resolve member issues in a positive manner.
• Can multi-task on a daily basis and can learn new processes effectively.
• Is able to learn new product information and promote benefits to members

Desired Skills & Competencies:

• Has a minimum of one year experience processing commercial loans in a commercial banking environment with very low documentation and policy exception rate.
• Previous experience in the following programs: Laser Pro, NextGen, FIS Insight, Baker Hill

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.