eCommerce Marketplace Specialist

We are seeking a hands-on eCommerce Marketplace Specialist to support the day-to-day execution of major eCommerce and marketplace accounts.

This role is ideal for someone who understands the mechanics of online retail and enjoys working directly inside marketplace platforms. The right candidate will be involved in item setup, content optimization, keyword strategy, sponsored product activity, search visibility, conversion, pricing, inventory status, reporting, and digital shelf execution.

This position reports to the Sales Manager and plays an important role in implementing eCommerce initiatives, improving online product performance, and strengthening the company’s marketplace execution across key retail accounts.

Key Responsibilities:

Marketplace & Account Execution

• Support day-to-day execution across major eCommerce and marketplace accounts
• Manage platform tasks related to item setup, product maintenance, pricing, promotions, and account updates
• Support new item launches, assortment updates, promotional events, and online programs
• Monitor account activity, identify execution issues, and escalate risks or opportunities as needed
• Help ensure products are set up accurately, launched on time, and maintained properly across eCommerce platforms

Digital Shelf & Content Optimization

• Maintain and optimize product listings, titles, descriptions, bullets, attributes, images, keywords, and enhanced content
• Improve product visibility, search performance, traffic, conversion, and customer experience
• Monitor digital shelf performance and identify opportunities to improve rankings, content quality, and competitive positioning
• Review competitor listings, pricing, promotions, and content to help identify actionable opportunities
• Partner with creative, product development, and sales teams to ensure online content is accurate, complete, and retail-ready

Sponsored Products & Retail Media Support

• Support sponsored product, retail media, and digital advertising activity
• Monitor campaign performance, ROAS, traffic, conversion, and keyword effectiveness
• Help identify opportunities to improve visibility through paid and organic marketplace activity
• Coordinate with internal or external partners to support campaign execution and reporting

Analytics & Reporting

• Track KPIs including sales, traffic, conversion, search visibility, inventory, pricing, promotional performance, and digital shelf health
• Use Retail Link, Scintilla, Supplier Center, and similar retailer tools to monitor performance and identify trends
• Build and maintain reporting that highlights performance, risks, opportunities, and recommended next steps
• Translate platform data into clear, practical insights for the Sales Manager and internal teams

Cross-Functional Coordination

• Work closely with Sales, Product Development, Planning, Operations, Creative, and Supply Chain teams to support account execution
• Coordinate with internal teams to resolve setup issues, content gaps, inventory concerns, pricing discrepancies, and launch timing risks
• Support in-stock performance by monitoring availability and communicating issues to the appropriate teams
• Help improve the company’s internal eCommerce processes, tools, and execution standards

Qualifications

• 3+ years of experience in eCommerce, marketplace operations, digital merchandising, or major retail account support
• Experience working inside eCommerce platforms, marketplace portals, item setup systems, or retailer account tools
• Familiarity with Retail Link, Scintilla, Supplier Center, or similar retail analytics and item management platforms preferred
• Strong understanding of digital shelf execution, content optimization, keywords, SEO, conversion, and online promotional activity
• Experience supporting sponsored product, retail media, or marketplace advertising activity preferred
• Strong Excel and analytical skills
• Highly organized, detail-oriented, and comfortable managing multiple priorities
• Strong communication and follow-through skills
• Experience in home décor, home textiles, lifestyle products, consumer goods, or retail-focused product categories preferred

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement.
• Flexible work environment.
• Employee discounts on company products.

Join our vibrant team and play a pivotal role in driving our success on eCommerce Marketplace. If you are a proactive, detail-oriented professional with a passion for eCommerce, we would love to hear from you!