College Intern - Solution Center IT Help Desk

Job Summary SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college freshman or sophomore in an IT related curriculum with relevant coursework. Selected candidate must be enrolled in a college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify. The student intern will work daily scheduled hours based on department needs, with a minimum of 15 hours and up to 40 hours per week. What You’ll Do Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledge. Provide excellent customer service, demonstrating patience while effectively dealing with employee technical problems. Perform problem‑solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation. Education A high school diploma, GED, or equivalent is required. Qualifications Familiarity with Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange. Experience with Microsoft 365 applications, Windows Operating Systems (Windows 11, Microsoft Edge, Chrome, Firefox) and understanding of configuration and properties. Basic networking knowledge, user accounts, login, FTP, VPN, intranet vs internet. Hardware troubleshooting for desktop, laptop, and mobile devices. Customer service experience. College‑level coursework (100 or higher) in IT, communications, or related fields is preferred. Benefits 401(k) plan with employer matching. Access to a recreation and fitness facility. Tuition assistance for undergraduate and graduate programs: $1,000 per calendar year for eligible college interns. Hybrid Workplace SRP offers a hybrid workplace that allows employees whose jobs can be performed remotely to telework up to three days per week. Employees must live and work in Arizona. Drug/Alcohol Policy Statement To promote safety, SRP maintains a drug/alcohol‑free work environment. Candidates found impaired or with illegal substances in their system may be disqualified. Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or other protected status under applicable law. Work Authorization All candidates must be legally authorized to work in the United States. SRP does not sponsor H1B, OPT, or other employment‑related visas. #J-18808-Ljbffr Salt River Project