Bilingual Loan Officer Assistant

Position Overview The Bilingual Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s mortgage loan officers in their daily duties to increase loan production levels. The Bilingual Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. Job Responsibilities Assist in reviewing mortgage loan application and documentation, including phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc. Review mortgage loan disclosure packages and deliver them to the borrower. Create rate disclosure and re‑disclosure packages and deliver them to the borrower. Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor. Clarify/correct information and obtain additional information, as necessary, via phone, email, etc. Provide general clerical and phone support to loan officers and/or loan processors, as needed. Work with management to provide support in various stages and areas of lending and processing as needed. Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products. Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt. Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation. Facilitate timely loan closings by working directly with the Title Company and customer to schedule. Qualifications and Skills High School Diploma, General Equivalency Diploma (GED), or equivalent. A minimum of 1 year of mortgage‑related experience, including customer contact. Previous sales support experience, preferred. Salesforce experience, preferred. Excellent communication and customer service skills. Excellent prioritization and time management skills. Proficient with Microsoft Office applications. Fluency in Spanish and English to effectively communicate with internal and external customers, who may speak only English or Spanish. Pay Range Hourly Rate: $17.30 - $19.71 This position is bonus plan eligible CrossCountry Mortgage, LLC offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, 401K, company‑provided short‑term disability, employee assistance program, and a wellness program. CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hairstyle or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit #J-18808-Ljbffr Dormont Manufacturing Co