ASSISTANT DIRECTOR OF CONFERENCE SERVICES

Job Description

Job Description

Salary: $80000 - $82000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Assistant Director of Conference Services will provide direct support to the Meeting & Events Planning Managers, ensuring the seamless planning and coordination of meetings, conferences and other events. The individual will support the Director of Conference Services with new initiatives, processes and procedures, providing feedback and assisting with successful implementation.

Key Responsibilities:

Team Management and Leadership (30%): Actively support direct reports and other reporting staff. Communicate clearly with all staff and keep them informed of matters which pertain to their jobs; host regular team meetings to review upcoming business. Conduct 1:1 check-ins with each team member to evaluate performance and share and receive feedback on an ongoing basis. Embrace leadership and be a catalyst for change and innovation.

Event Planning and Communication (40%): Serve as the main point of contact for assigned events. Offer creative suggestions and recommendations while coordinating and verifying Transportation, Meeting Room Setup, Audio Visual, and Food & Beverage.

Event Support (20%):  Support each group on the day of their event, checking in to ensure that group requirements are met before meeting kickoff and throughout the day. Follow up with the host post-event for feedback.

Space Management (10%): Ability to utilize multiple reservations systems in order to book reservations and distribute confirmations via Google Suite. Ensure complete cancellation details into the reservation system, confirming any meeting cancellations to the client by email and applying cancellation charges as appropriate. Quickly identify booking conflicts or potential booking conflicts, offering solutions and if not immediately resolved, discussing such conflicts with the Director of Conference Services

Preferred Qualifications:

Education and Experience: High school diploma or equivalent, bachelor’s degree preferred. Minimum of five years of experience, in a hotel or conference center environment. Previous supervisory experience is required. Excellent organizational and administrative skills, with the ability to prioritize tasks.
Language Skills: Excellent oral and written communication skills. Ability to read and interpret documents such as safety rules, Standard Operating Procedures (SOPs), and employee handbook. Ability to communicate in a pleasant and professional manner with high-level clients, other service providers and support staff. Responsible for effectively meeting the changing demands of internal clients.

Technology Skills: Competent in Google Suite. Knowledge of Audio-visual equipment is a plus but not required.

Reasoning Ability: The ability to work under pressure, prioritizing tasks and juggling many tasks simultaneously, while constantly interacting with visitors in a public environment.
Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change. Is empowered to make decisions, guide behavior and escalate issues appropriately. Superior problem-solving skills.

Physical Demands: Regularly stands, walks, lifts, kneels, and crawls. Ability to move conference room tables, chairs and lift 50 pounds as needed. This is a hands-on job requiring both management skills and technical skills.

Other: Excellent customer service Skills. Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. Discreet, ethical, and committed to maintaining a high degree of confidentiality. A passion for delivering premier hospitality. A mindset to take ownership and responsibility both within and outside one’s job domain. Is open and receptive to feedback, shares and actions.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf  

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1549191

Flik Hospitality Group 

JEANNE M LANE 

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