Contact Center Transformation Lead — CX Strategy & Optimization
Jobtailor
Jobtailor is seeking an experienced CX leader to guide transformation of customer experiences across contact channels in Washington, DC. You will shape customer journey analysis, design service improvements, and drive retention through KPI-driven strategies. You will coach teams, align stakeholders, and deliver measurable boosts in satisfaction and loyalty. The ideal candidate has a bachelor's degree, 5+ years in CX, and a proven track record of leading customer-centric initiatives. #J-18808-Ljbffr Jobtailor
Vacancy posted 3 days ago
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