Manager, Contact Center Transformation
Jobtailor
Lead contact center transformation initiatives to enhance customer experience Guide teams in developing and implementing customer engagement strategies Utilize analytical thinking to drive business process improvements Build and maintain relationships with clients for satisfaction and retention Develop customer journey analysis and service design Promote KPIs to measure and improve service excellence Coach and mentor team members in customer relations and strategic questioning Requirements At least a Bachelor's degree At least 5 years of experience Preference for fields of study: Computer Engineering, Information CyberSecurity, Information Technology, Management Information Systems, Computer Applications Proficiency in Customer Experience (CX) Strategy and Customer Journey Analysis Business Process Improvement techniques for customer satisfaction Customer Relationship Management and Customer Retention strategies Experience in analyzing trends and utilizing Key Performance Indicators (KPIs) for strategic decision-making Leading teams with coaching and feedback focus Core Competencies Demonstrates expertise in Customer Experience (CX) Strategy and Customer Journey Analysis, with a strong focus on Business Process Improvement and Customer Relationship Management. Proven ability to lead teams, coach members, and utilize Key Performance Indicators (KPIs) for strategic decision-making. Highest-signal resume keywords Customer Experience (CX) Strategy Customer Journey Analysis Business Process Improvement Customer Relationship Management Key Performance Indicators (KPIs) ATS Optimization Keywords Hard Skills Customer Experience (CX) Strategy Customer Journey Analysis Business Process Improvement Customer Relationship Management Key Performance Indicators (KPIs) Soft Skills Coaching Mentoring Analytical Thinking Team Leadership Strategic Questioning Industry Keywords Customer Engagement Strategies Client Relationship Management Customer Satisfaction Customer Retention Service Design #J-18808-Ljbffr Jobtailor
- Jobtailor is seeking an experienced CX leader to guide transformation of customer experiences across contact channels in Washington, DC. You will shape customer journey analysis, design service improvements, and drive retention through KPI-driven strategies. You will coach...Transformation
- ...About the Company Premier global CX management company with presence across EMEA,... ...large enterprise deals within BPO, CX, contact center, or managed services environments. The... ...organization as a trusted enterprise transformation partner. Applicants for the Head of Sales...Transformation
$124k - $280k
...Contact Center Transformation - Senior ManagerAs a Contact Center Transformation - Senior Manager, you will lead the charge in transforming client contact centers by leveraging innovative technologies and strategies. Within our Advisory practice, you will play a pivotal...TransformationPwC (US)
Washington DC2 days ago$100k - $166k
...platform for Unified Customer Experience Management (Unified-CXM), empowering brands to... ..., customer feedback, and omnichannel contact center management — enabling enterprises to... .... Experience delivering large-scale transformational programs across Fortune 100 enterprise...TransformationFull timeContract workLocal areaImmediate startRemote workWorldwideFlexible hours- ...highest regulated customer experience, contact center, and AI-powered automation solutions. Our... ...modern contact center technologies to transform business outcomes. As a key member... ...objectives. Maintain accurate pipeline management and forecasting while consistently...TransformationTemporary work
- ...Columbia, United States About the job Call Center Supervisor (Remote) About Company (Work... ...from home Position) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and...TransformationRemote workWork from home
MidWaretech
Washington DC1 day ago $80.3k - $133.9k
...through their most critical moments and transformational initiatives. From strategy to execution... ..., and maintenance of project management, scheduling, and reporting systems for... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$80.3k - $133.9k
...through their most critical moments and transformational initiatives. From strategy to execution... ...lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast... ...your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$165k - $190k
...we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our... ...and drive resolutionServe as the primary technical point of contact for clients and internal stakeholdersLead technical workshops...TransformationFull timeLocal area$102.5k - $170.9k
Position Summary Our Deloitte Finance Transformation team practices to help chief financial... ...modules to support federal financial management workflows and business process... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$118.7k - $197.9k
...holistic performance improvement and digital transformation. Join our team of strategic advisers... ...used for enterprise workflow, case management, or platform integrationServiceNow Certified... ...your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$174k - $204k
...we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our... ...want to step it up a notch. Huron has your answer—our Technical Manager position. Our tech managers perform a wide range of functions...TransformationFull timeLocal area$88.6k - $147.6k
...holistic performance improvement and digital transformation. Join our team of strategic advisers... ...: Applying Department of War records management requirements and National Archives and... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area- ...people who believe trust is paramount, transformation is embraced, and the future is here, because... ...is seeking an experienced Service Desk Manager to support an existing, long-term... ...experience in Service Desk/Help Desk/Call Center management with a focus on leading service...TransformationContract workWork at officeImmediate startShift work
Iron Bow Technologies
Washington DC5 days ago $76.7k - $140.6k
Position Summary Our Deloitte Finance Transformation team practices to help chief financial... ...working with federal financial management systemsThe wage range for this role takes... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$100.4k - $197.9k
...TeamThe Innovation & Delivery Transformation (I&DT) team is building the... ...platform for investment management. As the Production Support Lead... ...Act as the technical point of contact for implementation teams... ...inquiries to the Global Call Center (GCC) at ****@*****.***...TransformationLocal area$123.1k - $227k
...career at the company leading workforce transformation in the agentic era? You’re in the right... ...AI solutions and organizational change management. For companies on their Agentic... ...customers.Your ImpactSupport the Customer Center of Excellence (CoE): Partner with customers...TransformationFull timeWork experience placementShift work$131.2k - $199.9k
...develop client relationships in both new and existing buying centers. Success in this role is defined by how you think, listen, and... ...at Pega:You’ll own and advise C-level executives on digital transformation while shaping industry conversations through thought leadership...Transformation$118k - $170k
...strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We... ..., technology, creativity, and ongoing managed services to solve the biggest problems... ...direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$141.2k - $278.3k
Position Summary Manager, Strategy, Growth, and Transformation Drive finance transformation across strategy, operating model, technology, data, and... ...process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal area$100k - $130k
...the public sector arm of Stagwell, a challenger network built to transform marketing. We unite a powerhouse of agencies with best-in-class... ...transformation. We’re looking for a high-impact Capture Manager to join our team and lead strategic federal pursuits—specifically...TransformationContract workStagwell
Washington DC5 days ago$115k - $150k
...for supporting Deloitte’s Application Management Services (AMS) engagement providing ongoing... ...value-add enhancements, and long-term transformation initiatives.The role would also entail... ...your inquiries to the Global Call Center (GCC) at ****@*****.***....TransformationLocal areaRemote workVisa sponsorship$144k - $241k
Position Summary Contact Center Operations and Transformation, PU&R, Manager, Functional TransformationOur Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative...TransformationLocal area- ...investments in a +50,000 sq. ft. Customer Briefing Center, Integration Facility, and Warehouse... ...Solution Architects, and Global Account Managers to deliver mission-ready solutions in network modernization, data center transformation, cybersecurity, mobility, and cloud...TransformationContract work
$250k - $300k
...this role, you will be instrumental in driving sales growth by managing existing enterprise-level customer accounts, ensuring... ...exceptional service and contribute to our mission of securing digital transformation for our clients. Key Responsibilities Account Management:...TransformationFull timeContract workRemote work- ...Project Manager About Essnova Solutions Essnova Solutions is a fast-growing federal contractor delivering innovative technology, cybersecurity, cloud, and digital transformation solutions to Federal Government customers. We are seeking an experienced Project...TransformationContract workFor contractors
Essnova Solutions
Washington DC4 days ago $120k - $160k
...leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government... ..., Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as...TransformationWork at officeCybermedia Technologies
Washington DC5 days ago- ...leader in technology consulting, outsourcing, and workforce management solutions.Our mission is to enable our clients to become more... ...the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.Our Goals Are:•...TransformationFull time
$99k - $232k
...OpportunityAs a Delivery Excellence - Tech Enablement - Senior Developer - Manager, you will play a pivotal role in driving software and product... ...software solutions that enhance business performance and transform industries. Within our Advisory practice, you will focus on...TransformationFull timeH1b- About UsHeadquartered in College Park, Maryland, ANGARAI is a professional management solution and services organization with a Project Management Office (PMO), specializing in Enterprise Transformation Services and Enterprise Oversight Services.Job DescriptionThe Project...TransformationFull timeWork experience placement
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