Service Advisor

Service AdvisorGreat Service Advisors don't just write Repair Orders -- they cultivate and nurture customer relationships.We are building something special at Castle VW of Schaumburg, and want you to be a part of it.What We Offer:Top-tier compensationCareer growth opportunitiesA high-traffic dealershipSupportive leadershipThe opportunity is here – are you ready?What You’ll Do:As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.What’s In It For You:401(K) with company matchMajor medical (50% employee paid premium), Dental, Vision insurance optionsVoluntary Benefits (Accident, Critical Illness, Disability, and more)Life InsurancePaid Time OffEmployee vehicle purchase discountsCareer advancementEmployee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-beingWhat You’ll Bring to the Team:Previous Service Advisor/Writer experience, minimum of 2 consecutive yearsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseService Advisor: $63K - $130K, up to $150K annually for top performersWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.