Chief Operations Officer

California Association of REALTORS® is looking for a Chief Operations Officer who is an extremely organized, strong strategic leader, and collaborative partner, who can help move C.A.R. forward. This person will work closely with the CEO and the Leadership Team to help drive organizational priorities, improve communication and coordination across departments, and ensure the organization is operating efficiently and effectively. Position Summary The Chief Operations Officer of the California Association of REALTORS® is the senior vice president of operations and provides strategic leadership and operational oversight for the Association’s Operations Group, ensuring effective management of programs, resources, and organizational services. The COO is responsible for management of Operations area budgets and overall performance overseeing Human Resources, Customer Contact Center operations and Meeting Services. Reporting directly to the CEO, and in partnership with a strong staff team, this COO partners with the CEO to translate long-term goals into actionable daily operations while assisting the CEO in supporting the Association’s elected officers. Compensation $300,000 to $350,000 annually Benefits Competitive benefits package including health, dental, vision, 401(k) retirement plan with company contribution, 12 Paid Holidays, PTO, and more! Key Relationships Reports to: Chief Executive Officer Direct reports: Vice President of Customer Experience and Operations Human Resources Manager Manager of Meeting Services (2) Leadership Engagement Manager Other key relationships: Current and potential C.A.R. members National Association of REALTORS® and other related associations Ideal Experience Association background : Possess a strong understanding of association dynamics of membership-based organizations, including effective partnership with volunteer Boards of Directors and member leadership. Demonstrated senior leadership experience and business acumen : Direct accountability for leading operational functions to align people, strategy, operations, budgeting, and service delivery to support organizational performance, member value, and support long-term organizational success; leadership experience in a membership organization context preferred. Experience with the California labor and employment laws : Possess a strong understanding of California labor and employment laws, regulations, and workplace practices, including the ability to navigate complex employee relations and compliance matters in a dynamic organizational environment. Financial & Contract Oversight : Experience with contract administration, benefits program oversight, budget management, and fiscal oversight responsibilities, including stewardship of organizational resources, vendor relationships, operational processes, and organizational accountability. Critical Leadership Capabilities Strategic Thinking Works with the CEO to create a strategic plan based on current and future market realities, providing a “big picture” perspective informed by a clear understanding of the most pressing issues for the membership. Maintains an awareness of the challenges and opportunities for members and the broader industry and collects and analyzes data on the membership to help determine their ongoing needs. Adjusts the Association’s actions and approach as appropriate in order to help C.A.R. members navigate the changing industry context. Remains current on emerging technologies that are relevant for the industry and the association. Thinks 3-5 years ahead beyond the current defined strategy. Collaborating and Influencing Quickly engages and develops trusted relationships with a complex and diverse membership to build alignment on C.A.R.'s agenda. Articulates C.A.R.'s value proposition effectively and serves as a compelling and credible spokesperson to a range of stakeholders, including existing and prospective members, California policymakers and regulators, other related trade associations, non-governmental organizations (NGOs with a focus on private property rights), and the public. Leading People Engages, inspires, and empowers a motivated and high-performing team, bringing out each team member’s personal best while modeling passion for C.A.R.’s mission. Effectively communicates the organization’s long‑term direction to all relevant stakeholders and collaborates with the team on how to reach it. Delegates strategic objectives to the whole team with clear and explicit intent and calls upon team members to contribute to the best of their ability; focuses on the team’s growth and development as a group and as individuals. Defines measurable goals and regularly collects data to track where the organization stands on its equity, diversity and inclusion efforts. Continues to promote a healthy organizational culture with independent and open communication among team members, the Board, and other stakeholders. #J-18808-Ljbffr KENTUCKY SOCIETY OF ASSOCIATION EXECUTIVES INC