Insurance & Restoration Billing Specialist

Restoration Billing Specialist

Help Turn Exceptional Work Into Accurate, Timely Payments. SERVPRO of Bear, New Castle, and Upper Darby is seeking a detail-oriented, organized, and motivated Restoration Billing Specialist to join our growing office team. Every successful restoration project depends on accurate documentation and timely billing. In this role, you'll help ensure completed work is billed accurately, invoices are submitted on time, and our customers, insurance partners, and internal teams receive the support they need throughout the billing process. If you enjoy working with details, solving problems, and taking pride in producing accurate work, we'd love to meet you.

Position Summary

The Restoration Billing Specialist is responsible for preparing and processing invoices for mitigation, reconstruction, and related restoration services while ensuring all required documentation is complete and accurate. This position works closely with Project Managers, Estimators, Job File Coordinators, customers, insurance companies, and office staff to help ensure projects move efficiently from completion through payment.

Primary Responsibilities

• Prepare and process mitigation and reconstruction invoices accurately and timely.
• Review job files to verify required documentation is complete prior to billing.
• Verify estimates, work authorizations, photos, drying logs, invoices, and supporting documentation.
• Submit invoices to insurance companies, third-party administrators (TPAs), commercial clients, and customers.
• Monitor invoice status and assist in resolving billing questions or discrepancies.
• Coordinate with Project Managers regarding missing documentation and project updates.
• Maintain accurate billing information within WorkCenter 2.0 and other company software.
• Assist with month-end billing deadlines and reporting.
• Communicate professionally with customers, adjusters, and insurance representatives.
• Support Accounts Receivable with billing-related questions when needed.
• Maintain organized electronic and paper records.
• Assist other office departments as business needs require.

Qualifications

• Two or more years of billing, accounting, bookkeeping, insurance, or administrative experience preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Microsoft Office proficiency, especially Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• The ability to prioritize multiple deadlines.
• Professional judgment and problem-solving abilities.
• A positive, team-oriented attitude.

Experience with restoration, construction, insurance claims, Xactimate, WorkCenter, or QuickBooks is a plus, but not required.

Who Thrives Here

• Take ownership of their work.
• Have exceptional attention to detail.
• Communicate professionally and respectfully.
• Stay organized under deadlines.
• Enjoy solving problems.
• Work well independently while supporting the team.
• Continuously look for ways to improve.
• Take pride in producing accurate, high-quality work.

What We Offer

• Competitive compensation based on experience
• 401(k) Retirement Plan
• Profit Sharing
• Cash Balance Pension Plan
• Paid vacation and holidays
• Ongoing training and professional development
• Opportunities for advancement and increased responsibility
• Stable, year-round employment with a growing, locally owned business
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer. Each SERVPRO franchise is independently owned and operated.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.