Service Hub Strategy and Planning Manager

West Star is the fastest-growing maintenance, repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.


When you join our team we don't think you should have to wait for your benefits to kick in. That's why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don't want you to live to work, we want you to work and live.


What you can expect as a Service Hub Strategy and Planning Manager at West Star:


The Service Hub Strategy and Planning Manager plays a critical role in driving operational excellence across our DAL, PBI, MDW, LAS, and VNY Service Hubs. This individual will serve as a subject matter expert on Service Level Agreements (SLAs), ensuring all performance metrics are closely monitored and aligned with strategic goals.
Key responsibilities include tracking and analyzing SLA-related data, identifying trends, and supporting decision-making that directly impacts Unscheduled AOG Duration, Performance to Plan (P2P), and Deferred Maintenance Items (DMI). Success in this role requires a strong attention to detail, a data-driven mindset, and a commitment to continuous improvement across all service hub operations.

You will be ESSENTIAL to many FUNCTIONS, including:

• Provide detailed updates every 4 hours to personnel at the DAL, PBI, MDW, LAS, and VNY Service Hubs.
• Review Remaining Over Night (RON) reports to identify Minimum Equipment List (MEL) items that can be cleared or require parts ordering.
• Collaborate at the start of each shift with the Supervisor/Lead and NetJets Site Manager to develop a safe and timely Return to Service (RTS) plan aligned with SLA parameters for all Service Hubs.
• Identify and report all MELs that are not properly set up or remain unassigned across work orders.
• Track and report all unmet Performance to Plan (P2P) lines at each Service Hub.
• Track and report all Out-of-Service (OOS) maintenance lines that are not met at each Service Hub.
• Prioritize and coordinate the setup of accurate maintenance lines with the Maintenance Control Center (MCC), based on the tally sheet.
• Maintain high attention to detail when updating MxNet and managing email communications.
• Coordinate manpower scheduling with the Supervisor/Lead to minimize unbilled labor hours.
• Summarize gains and losses for all maintenance events during your shift across the DAL, PBI, MDW, LAS, and VNY Service Hubs.
• Provide management with updates on scheduling efficiencies and process improvement opportunities.

Measures of Success:

• MxNet is consistently monitored and updated to reduce inquiries from MCC and NetJets Site Managers.
• Aircraft Out-of-Service (OOS) metrics are met consistently.
• MEL clearing rate goals are achieved.
• Manpower is scheduled effectively to meet fluctuating demand.
• Maintenance lines are accurately set up for AOG and line planning aircraft, enabling timely troubleshooting, parts ordering, and installation.
• Professionalism, organization, teamwork, and flexibility are demonstrated daily.
• Timely updates are delivered to Service Hub teams to keep all personnel informed.
• Communication is clear and effective with Site Managers at DAL, PBI, MDW, LAS, and VNY, as well as internally within West Star leadership and staff.

What you'll need to bring with you:

Your Education

• A high school diploma or equivalent is required.
• A&P license is required.
• A valid driver's license approved for airline travel and/or a valid passport is ideal but not mandatory.
• Aircraft-specific factory training is preferred.

Your Experience

• Ability to report to work per assigned shift schedule, including overtime and weekend assignments.
• At least 5 years of experience working as an A&P mechanic.
• Experience with various models of corporate aircraft.
• Experience with Microsoft Office 365 products required.

Your Initiative:
We're looking for a team player who is self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints is common.

Your Sense of Responsibility:

• Be available to cover other Strategy and Planning Manager shifts as needed, including extended hours or coverage during scheduled days off.
• Notify your supervisor in advance if you're unable to work your assigned shift.
• Maintain reliable transportation to ensure timely arrival at work each day.
• Perform all duties in compliance with Federal Aviation Administration (FAA) regulations.
• Adhere to all company policies and safety procedures while on duty.
• Demonstrate a customer-focused approach in all work habits and interactions.
• Effectively manage and direct the workflow of multiple projects simultaneously.
• Be able to read, write, and communicate clearly in English.
• Exhibit strong communication skills across all levels of the organization.
• Collaborate effectively with other departments to support cross-functional goals.
• Stay highly organized and maintain strong attention to detail.
• Show a strong sense of urgency and commitment to meeting performance goals.
• Be proficient in Microsoft Office 365 applications (e.g., Outlook, Excel, Word, Teams).
• Be capable of learning and mastering new computer-based maintenance programs.

Other Particulars:

Physical Requirements

• Routine walking, bending, squatting, or sitting.
• Repetitive physical motions with arms and hands.
• Personal computer operations on Apple and Microsoft products, especially Outlook, Word, and Excel spreadsheets.

Mental Requirements

• Understanding and implementing regulations and guidelines.
• Troubleshooting or evaluating system operation.
• Working with others professionally.
• Coordinating projects.
• Team management skills.

Compensation & Benefit Information


The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between $25.00 - $55.00. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).

West Star Aviation's Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities

Service Hub Strategy and Planning Manager Schedule:

• 12-hour shifts: 0600-1800
• Planner Manager 1: Sun-Tue + every other Wed
• Planner Manager 2: Thu-Sat + every other Wed
• Daily planning for MDW and VNY

Company Description:

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.