Insurance Customer Service Representative

Job Description Job Description About Us At Dong-E Insurance Agency , we pride ourselves on delivering trusted, reliable service to our community and clients. We are looking for a organized, detail-oriented P&C Insurance Office Assistant to join our team and keep our day-to-day office operations running smoothly. In this role, you’ll be the backbone of our administrative workflow—handling administrative tasks, assisting existing policyholders, and keeping our client records in top shape. What You’ll Do Customer Care: Assist existing clients with policy updates, payments, billing questions, and general inquiries via phone and email in both English and Korean . Documentation & Processing: Accurately process policy renewals, endorsements, cancellations, and certificate requests. Office Administration: Maintain up-to-date client files in our agency management system, organize mail, and manage paperwork. Carrier Coordination: Communicate with insurance carriers to track requests, ensure documentation is complete, and resolve file issues. Requirements Bilingual Proficiency: Fully fluent in both English and Korean (verbal and written communication). Active Property & Casualty (P&C) Insurance License (or willingness to obtain one) . Strong organizational skills and high attention to detail. Comfortable using computers, management systems, and standard tools (Excel, Word, Email). Clear, courteous, and professional communication style. Prior office or insurance administrative experience is a plus! DONG-E INSURANCE AGENCY