Change and Adoption Lead

Role Description

ExamWorks is seeking a strategic, technologically skilled, and collaborative individual with experience in leading implementations and operational change initiatives to join the team as a Change & Adoption Lead. This will be a remote position with a Monday – Friday schedule.

The Change & Adoption Lead is responsible for ensuring the successful adoption of new systems, processes, and ways of working across ExamWorks. While the initial focus will be on a current Salesforce transformation program, the role will expand to support broader organizational change as the company modernizes technology and operations.

This role leads the internal change strategy across implementation, go-live, and stabilization—ensuring new capabilities translate into meaningful improvements in how teams work, collaborate, and deliver value. The Change & Adoption Lead partners closely with the Transformation Program Lead, technology leaders, implementation partners, and business stakeholders to drive sustainable operating change.

The role will also help establish ExamWorks’ internal change capability by building foundational approaches to communications, training, and adoption measurement that support future initiatives across the organization.

Qualifications

• Bachelor’s degree in one of the following (or equivalent experience); business administration, operations, management, organizational development, Information Systems or related fields.
• 8 - 12 years of experience leading enterprise change, adoption, or transformation initiatives.
• Prosci Certified is a requirement.
• Must have proven experience leading enterprise change and adoption initiatives for large scale, technology transformations (Salesforce or similar platform strongly preferred).
• Must have strong understanding of organizational change management, operating model shifts, and behavioral adoption.
• Must have experience supporting Salesforce or comparable platform transformations and complex, matrixed organizations.
• Must have experience working across business, IT, and external implementation partners.
• Ability to influence senior leaders and Frontline teams without direct authority.
• Must have strong communication, facilitation, and stakeholder management skills.
• Must be comfortable operating and ambiguity and across phase, involving implementations.
• Must have excellent communication skills, including the ability to convey technical information clearly, listen actively, and seek clarification as needed.
• Ability to manage multiple priorities, work independently, and meet deadlines under pressure.
• Ability to adapt to change and guide team through shifting priorities and unexpected challenges.
• Must have commitment to professionalism, confidentiality, and fostering a positive, collaborative environment.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

Requirements

• Own the internal change and adoption strategy for the Salesforce transformation program, including both platform adoption and new ways of working.
• Partner with Salesforce implementation partners and external change consultants while retaining internal ownership of change outcomes.
• Define and execute the overall change roadmap, including readiness milestones, training strategies aligned to real workflows, and communications that reinforce priorities, roles, expectations, and accountability.
• Coordinate closely with release, cutover, and stabilization planning to ensure teams are operationally and behaviorally ready.
• Act as the voice of the field during rollout and stabilization, surfacing friction, confusion, and resistance early.
• Track adoption, readiness, and operating effectiveness indicators and translate insights into targeted interventions that improve adoption and performance.
• Partner with program leadership to address adoption risks before they impact delivery or operational performance.
• Establish and lead a change champion and leadership enablement network across the organization.
• Support new ways of working across business, IT, delivery partners, brands, and field teams as the operating model evolves.
• Reinforce clear ownership, decision rights, and accountability as new workflows and operating expectations are introduced.
• Help embed new practices so adoption continues without heavy reliance on external vendors.
• Contribute to the development of ExamWorks’ internal change capability, including approaches for training, communications, and adoption measurement that can support future initiatives.
• Perform other duties as assigned by management.

Benefits

• Competitive benefits (medical, vision, dental).
• Paid time off.
• 401k.