Home Repair Programs Manager

South Puget Sound Habitat for Humanity is an affiliate of Habitat for Humanity International focused on providing affordable housing solutions in Thurston and Lewis counties. We believe that every person, no matter who they are, deserves a decent place to live. Our work includes building new, energy‑efficient homes, preparing households for homeownership, guaranteeing affordable mortgages to homebuyers, performing critical housing repairs, and running two successful resale stores. It is an exciting time at South Puget Sound Habitat as our immediate goals for the future include three new developments and hundreds of repair projects, drastically outpacing our past production—and we are working to scale our operations to meet these goals. POSITION SUMMARY The home repair programs manager oversees all aspects of South Puget Sound Habitat for Humanity's home repair program and works onsite in a limited construction capacity when program demands are high. The program currently includes critical home repairs, energy efficiency upgrades (such as heat pump installations), and aging in place upgrades. The home repair programs manager is responsible for setting and attaining the program’s annual goals, supervising home repair staff and contractors, and managing relationships with homeowners, community partners, and grantors. The manager is also responsible for training staff and volunteers in safety practices, meeting all grant requirements from multiple entities, and continuously exploring opportunities to grow and innovate the program. WHO SHOULD APPLY You are a process‑oriented, strategic professional with an understanding of construction fundamentals who wants to work for a mission‑focused organization committed to making sure as many of our South Sound neighbors as possible can live in safe, healthy homes. You tackle big goals with your organizational and people‑leading know‑how. You thrive juggling many projects and relationships – and understand that integrity and adaptability are the backbones of healthy and effective program management. You’re a proactive, quick‑learning, team‑oriented colleague who’s equally comfortable face‑to‑face, on the phone, or using tech‑forward solutions. RESPONSIBILITIES Key Responsibility: Program Management (45%) The manager is responsible for evaluating all program applications, conducting onsite assessments, matching qualified participants with appropriate funding sources, and scheduling projects with internal staff or outside contractors. All repair projects must meet funding source requirements and ensure timely reporting and compliance. Responsibilities generally include: Evaluate application and income information to determine program eligibility. Coordinate or conduct home assessments for program suitability, feasibility and documentation of project scope. Refine and continuously improve the program participant experience from initial inquiry through completion of the program. Deliver clear, timely, and dignified communications to program participants throughout the duration of their repair project to ensure compassion and respect. Utilize and master technology tools to continuously log and track program participant, project, and funding information, statuses, and tasks, including funding spend down based on anticipated, in‑progress, completed, and cancelled projects; work with finance team to reconcile utilization numbers and billing for reimbursements. Identify and assign appropriate staff or contractors to all projects, track progress, and collect and process all close‑out documentation requirements. Key Responsibility: Direction and Resources (20%) The home repair programs manager works closely with all programs staff and senior director of programs to strategically align service offerings with community needs and resource opportunities. Responsibilities generally include: Identify and document strategic and annual goals in alignment with housing data trends, funding availability, and internal capacity. Develop and maintain program policies and procedures; ensure appropriate safety standards for all field work. Explore programmatic expansion and innovation, including service offerings, revenue, vendors, contractors and partnerships; design, pilot, evaluate, and implement all service expansions. Establish annual program evaluation, assessment, and improvement processes, including program participation satisfaction surveys; maintain documentation and reporting. Support relevant staff in researching, prioritizing, applying, and closing out all grant awards; lead program‑related compliance efforts for grant awards. In collaboration with advancement staff, create and implement outreach, marketing and awareness plans for ongoing program participant recruitment. Key Responsibility: Construction‑Related Duties (5%) When program demands are high, the manager will conduct onsite construction‑related duties in tandem with repair staff. Responsibilities generally include: Assist with common repairs, which could include drywall, framing, ramp building, grab bar or shower installs, and other accessibility projects. Mobilize, train, and manage staff toward successful completion of their annual plan goals, as well as program and organizational standards. Meet regularly with staff to check in on goals, program delivery obstacles, and to provide ongoing support for professional development. Establish a culture and environment where staff are empowered to, and capable of, leading and motivating volunteers in the successful completion of repair projects. Key Responsibility: Leadership, Teamwork, and Inclusivity (5%) All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion. Responsibilities generally include: Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization. Meet and endorse organization standards for record keeping and information sharing. Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc. Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency. REQUIREMENTS Education and Experience High school diploma or equivalent; bachelor’s degree preferred. Three years of program management, project startup, or customer service support experience. Two years of construction or repair‑related experience with ability to complete onsite construction duties in coordination with repair staff. One year of previous supervisory or management experience. Must have a valid Washington State driver’s license and at least one year minimum of driving experience. A driving record check will be required prior to operating company vehicles. Required Knowledge, Skills, and Abilities Exceptionally organized with the ability to manage multiple projects, a demanding workload, and day‑to‑day tasks while maintaining program participant satisfaction. Strong relationship building skills with an ability to work constructively with a variety of people. Understanding and abilities in project management practices and principles. Excellent written and verbal communication skills. Tech‑savvy with a strong understanding of common email/calendar applications and tracking tools, and an ability to adopt and optimize new technologies. Proven ability to handle sensitive and confidential information with discretion. Ability to pass a background and reference check. Commitment to the South Puget Sound Habitat mission and core values. CORE VALUES Diversity, equity, and inclusion: We value diversity and aim to make our workplace and services accessible and welcoming to all, especially those who are most often marginalized and misunderstood. People First: We consider the human impact of our decisions and prioritize well‑being as well as closing equity gaps. Community: We understand that we are connected to one another and that we must root our efforts in trust and collective achievement. Future Generations: We strive for lasting change. Our plans, our designs, our decisions don’t just impact the here and now; they are opportunities to serve future generations as well. Integrity: We do what we say we will do, and we do it honestly, ethically, and equitably. We hold ourselves accountable for our actions. DETAILS Reports to: Senior Director of Programs Supervises: Direct supervision of field‑based home repair specialist(s) and contractors. Hours: 40 hours per week. Typical business hours with some flexibility for preferred schedules. Compensation: Non‑exempt, hourly position. Position range: $26.44–$33.65 per hour (equivalent of $55,000–$70,000 annually); expected hire range: $26.44–$30.29 per hour (equivalent of $55,000–$63,000 annually). FLSA Status: This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA); it earns overtime for additional time worked. Benefits: 26 vacation/sick/personal days initially, increasing over time; 13 holidays; 85% employer‑paid health, 50% employer‑paid dental, 100% employer‑paid vision; Simple IRA with 3% match. Environment: This position will be regularly required to use a phone, computer, keyboard and screen, communicate with others, reach with arms and hands, and sit for extended periods. Must be able to lift 50 pounds repeatedly; walk on uneven ground; climb to and stand at heights; stand for long periods of time; bend, kneel, lift, grab and carry items; use hands to finger, handle or feel; work at a computer; and drive all construction vehicles and trailers. This position also requires the ability to speak and hear in order to effectively communicate with program participants in their homes. Conditions: This position will be regularly required to use a computer keyboard and screen, communicate with others, reach with arms and hands to file and use a phone, and sit for extended periods. Training: The successful candidate will be onboarded and initially trained through a combination of in‑person, online, and written trainings; they are expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities. Additionally, the successful candidate will be required, at organization’s expense, to secure and maintain a Competent Person safety designation, notary public commission, as well as earn and maintain a qualified loan originator certification. Additional trainings or certifications may also be identified in the future. Disclaimer: This job description is not to be construed as an exhaustive list of duties nor required skills. Employees may occasionally perform duties outside of their normal responsibilities to meet the needs of the organization. APPLY Submit your cover letter and resume through the portal found at: spshabitat.org/learn-more/careers. For priority consideration, apply by June 21, 2026. This position will remain open until filled. No phone calls, please. South Puget Sound Habitat for Humanity values a diverse and inclusive workplace and strongly encourage applications from individuals of all backgrounds, including those historically underrepresented. South Puget Sound Habitat for Humanity is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, disability status, religion, national origin or any other basis prohibited by applicable law. #J-18808-Ljbffr