Quality Outreach Coordinator - PFK Clinical Integration

Job Title

Coordinates, tracks, and implements outreach to patients and families on behalf of community providers that serve PFK members. Supports the work of their peers in the Population Health Partnerships department related to relationship building and quality improvement.

Essential Functions

• Communicates with primary care physicians, specialty physicians, behavioral health physicians, community provider office staff, and other service providers to identify and implement outreach services.
• Reports out monthly on the impact of outreach services utilizing tools created by the PFK data team, claims data, Epic, and data pulled from the community provider EMR.
• Identifies innovative outreach opportunities; collaborate with PFK team to design and pilot new outreach methods.
• Collaborates with PFK Quality Improvement, Pharmacy Team, and Provider Relations on outreach efforts and other support opportunities associated with their project work.
• Serves as a liaison with NCH marketing to design and order outreach materials. Develops and maintains a standard collection of outreach materials.
• Develops tracking resources to support member identification and outreach impact.

Education Requirement

Bachelor's Degree in health care, public health, or related clinical field, preferred.

Licensure Requirement

Valid Ohio driver's license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines.

Skills

Working knowledge of Medicaid and other regulatory agency standards.

Experience

Experience working in healthcare in a patient facing role, preferred.

Physical Requirements

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Communicable Diseases and/or Pathogens, Electricity, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Patient Equipment, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Computer skills, Decision Making, Driving motor vehicles (work required) *additional testing may be required, Hand use: grasping, gripping, turning, Problem solving, Repetitive hand/arm use, Sitting, Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Depth perception, Hearing acuity, Interpreting Data, Peripheral vision, Seeing Far/near

Additional Physical Requirements performed but not listed above:

Regular, reliable and consistent attendance is an essential job function. Employees are expected to perform work as scheduled.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"