Customer Care Specialist - Call Center

Customer Care Specialist

First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking for a full-time Customer Care Specialist to join our growing team.

Are you someone who enjoys helping customers and communicating with people throughout the day? Do you thrive in a positive, team-oriented environment? If you're looking for a workplace with supportive leadership, great coworkers, and room to grow, we'd love to hear from you.

Pay & Benefits

This position offers a competitive hourly wage of $19$21 per hour, along with an excellent benefits package, including:

• 100% company-paid medical, dental, and vision insurance
• 401(k) with company match
• Paid training
• Modern equipment and systems
• A supportive, team-focused work environment

If you're looking for a stable position with a company that values its employees, this could be the opportunity for you.

About First Ring BDC

First Ring BDC is a modern call center founded in 2024 with one goal: helping auto repair shops across the country deliver exceptional customer service.

We act as the first point of contact for customers, assisting with scheduling appointments, answering questions, and helping drivers connect with the service their vehicles need. By turning phone calls into appointments and questions into solutions, we help shops keep vehicles safe and customers happy.

Our team takes pride in representing our partner shops with professionalism, friendliness, and efficiency.

A Day in the Life

As a Customer Care Specialist, you are often the first impression a customer has of our business. Your role is key to creating a positive experience from the very first phone call.

Responsibilities include:

• Answering inbound customer calls professionally and promptly
• Scheduling service appointments
• Providing updates on vehicle repair status
• Answering basic service and pricing questions
• Transferring calls to service advisors when appropriate
• Assisting with light service recommendations when applicable
• Documenting call details in our system

If you take pride in delivering great customer service and helping people, you'll fit right in with our team.

Qualifications

• 2+ years of customer service experience
• Call center or receptionist experience preferred, but not required
• Basic computer proficiency
• Ability to type 40 words per minute
• Availability to work full-time within our operating hours of 6:00 AM 7:30 PM

We're looking for someone who is:

• Friendly and professional on the phone
• Reliable and dependable
• Organized and detail-oriented
• Able to listen, empathize, and communicate clearly
• Self-motivated and comfortable working in a fast-paced environment

Ready to Apply?

If this sounds like a great fit for you, we invite you to complete our quick 3-minute, mobile-friendly application today.

Join a team where your work truly helps keep customers moving and businesses growing.

We look forward to meeting you!