Front Desk Coordinator

Job Description

Job Description

About NANI: NANI is the nation’s largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI’s nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey. NANI’s scope of care and services includes difficult-to-control hypertension, kidney disease, kidney injury, kidney transplant, and related services, as well as groundbreaking and lifesaving clinical research and consulting services.

Join Our Team!

NANI is seeking a professional, friendly, reliable, patient-focused, and detail-oriented Front Desk Coordinator to join our team.

It's a great schedule (no nights or weekends), and great working conditions.

As a Front Desk Coordinator, you will work to provide all front desk activities for our patients with kindness and professionalism in a collaborative environment. You will be responsible for performing a wide range of administrative duties including reception duties, scheduling appointments, registering patients, verifying insurance, responding to telephone calls/patient inquiries, or calculating and receiving payments for medical services, and updating insurance and other patient information in an electronic medical records software system.

What You’ll Do

• Make a great impression on our patients

• Check-in and check-out patients

• Enters and updates patient registration information into the computer system. Obtains insurance information, copies insurance cards, collects/verifies referral status and necessity based on insurance type.

• Collect patient co-pays and payments following established office guidelines.

• Answer incoming phone calls.

• Confirm upcoming patient appointments.

• Maintains patient records, including filing of diagnostic test reports and updating records as needed and by pulling/filing of patient records, requesting updated test results and hospital face sheets.

• Upload/scan patient information and documentation into electronic medical record.

• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed to the patient.

• Document all calls, correspondence and encounters with patient according to established guidelines. Fulfill records requests as needed.

• Orders supplies for the office/physician practice.

• Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law.

• Perform other duties as assigned.

What You’ll Bring

• 1+ years of receptionist experience or experience in a medical office preferred

• High school diploma or equivalent

• Must have a positive, friendly attitude

• Ability to use computer software, including Microsoft products and scheduling software

• Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment

• Strong communication and organizational skills

• Excellent interpersonal skills and high level of compassion

• Second language proficiency a plus