Front Desk Coordinator

General Description Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Hours Monday-Friday 12:30pm-9:00pm Tasks & Responsibilities Essential Duties: Greet clients and set a positive office atmosphere. Answer and field phone calls at high call volume and direct to appropriate party. Operate Office Equipment. Receive and send out mail to Marlton Administrative Office. Facility Scheduling and appointment confirmations. Manage Appointments (Checking clients in and out). Assess Missed Appointment Fees. Assure all intake paperwork is complete and saved to chart. Upload records and client documentation. Complete Prior and ADHD Authorizations. Facilitate ADHD Screenings. Clinical/Medical Support. Communicate and facilitate appointment and schedule changes. Send TH appointment links. Send correspondence and assignments on behalf of clinicians. Receive assignments and upload to chart. Schedule Psychiatric F/U and ADD Screenings. Send out Lyft Links for TMS clients. Execute patient letters and requests for D/C and R/0. Assist with medication refill coordination. Complete medication prior authorizations (Medline Only). Triage and coordinate medication processing with pharmacies (Medline Only). Coordinate and retrieve lab orders through LabCorp and Quest. Patient de-escalation and crisis management. Assist and cover other staff when necessary to maintain productivity and efficiency in the department. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. Interpersonal Relations Create Meaningful Connections: Demonstrates ability to function effectively as part of a team. Uses outstanding oral and written communication with employees at all levels for support and sharing of information. Take Accountability: Accept constructive feedback and encourage constructive discourse among peers. Live in the Solution: Critical thinking should provide solutions when problems arise; accepts constructive criticism in an open, non‑defensive manner. Be Professional: Wear business casual attire (please see dress code policy). Competencies Adaptability Customer Service Decision Making Dependability Ethics Interpersonal Skills Job Knowledge Conflict Management Organization Skills Productivity Self‑Development Teamwork Performance Standards & Measurement Compliance with essential and incidental duties; compliance with company policies and procedures. Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines Use of computer, telephone, printer, fax and other office equipment. Use of company network and email domain. Working Conditions Air‑conditioned and well‑illuminated office and outdoor environment. Multiple responsibilities at once; constant interaction with others that may be interruptive. Work may be stressful at times due to high workflow. Availability to work flexible hours, including weekends, holidays and evenings as required. Participation in educational training, orientations or compliance programs as needed. Must provide at least 14 days notice in writing when leaving employment. Demands Enthusiastic self‑starter with sustained energy and initiative. Comfortable working with a diverse team of support staff, providers, and community partners. Excellent interpersonal and communication skills; ability to read, write, spell in English legibly and correctly. Clear and effective oral communication, especially with patients, employees and business partners. Excellent organizational skills. Accepts constructive criticism well in an open, non‑defensive manner; manages conflicting priorities and maintains a positive work ethic. Functions independently and flexibly; works under pressure and handles multiple tasks and interruptions. Occasional lifting of moderately heavy office supplies (up to 25 lbs). Ability to sit, stand or walk for extended periods. Strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education High school diploma or equivalent required. Associate’s Degree preferred. Required Licenses or Certifications Current CPR Certification. Narcan Certified. Experience Successful work experience in a front office or clerical position. Strong knowledge of office procedures and basic accounting principles. Experience in the medical field is highly desirable. Computer literacy: Microsoft Office (Excel, Word, PowerPoint) required. #J-18808-Ljbffr