Business Analyst I :

Business Analyst IHKA Enterprises will employ this candidate directly through HKA's payroll. No Corp-to-Corp (C2C), no 1099, no C2H, no third-party recruiters or staffing company submittals. No sponsorship, no visa transfer. Candidates must be authorized to work on HKA's W-2 payroll without sponsorship or requiring permission from another employer.Greenville, South Carolina | Hybrid$35–$50/hour W-2, depending on experienceMonday–Friday | 8:00 AM–5:00 PMLong-term contract | No anticipated end datePTO, Sick Pay & Holiday PayWe are looking for a Business Analyst 1 with experience in MFA, IAM, IT security, systems analysis, business process analysis, testing, and IT project leadership to support a global authentication and access management environment. This position will work closely with business units, IT teams, development teams, and global network teams to analyze business processes, define system requirements, support IT solutions, and help lead small to medium-sized projects.Key experience required includes:Multi-Factor Authentication (MFA)Identity & Access Management (IAM)IT Security, authentication, and access controlIT governance and the System Development Life Cycle (SDLC)Systems analysisBusiness process analysis and process mappingBusiness and technical requirements analysisPlanning, analyzing, testing, and designing IT solutionsProject leadership or system responsibility in an IT environmentFunctional specifications and system designSystem configurationSystem interface design and developmentBusiness process redesign and documentationGap analysisCost/benefit analysis, feasibility studies, and process improvementTechnical documentation, process documentation, and test plansUnit and integration testingAutomated testing and deployment processesComplex incident troubleshooting and Level 3 supportTechnical consultation and subject matter expertiseProject plans, schedules, change control, and stakeholder communicationWorking in a team-oriented, collaborative environmentDatabase, operating system, and IT infrastructure fundamentalsWhat you will do:Support and maintain a global Multi-Factor Authentication (MFA) environment.Serve as a technical lead and Subject Matter Expert (SME) for authentication, access management, IAM, and IT security initiatives.Partner with business units to analyze current "as-is" processes, identify problems, and define "to-be" processes.Analyze business and technical requirements and translate high-level requirements into detailed functional specifications for IT development.Review system capabilities, workflows, scheduling limitations, and existing technology to determine appropriate solutions.Identify when a requirement can be addressed through system configuration versus programming.Prepare time and cost estimates for projects.Perform and document system configuration.Coordinate system interface design and development.Prepare and coordinate technical reports, process documentation, test plans, training needs assessments, and implementation plans.Troubleshoot and resolve complex MFA-related incidents and requests and provide Level 3 support.Research and coordinate feasibility studies and recommend process changes and automation opportunities.Identify opportunities for process improvement, automation, cost savings, and quality improvement.Create process changes by integrating new processes with existing processes.Stay current on technical trends, future innovations, available solutions, and IT best practices.Serve as an IT project manager for small to medium-sized projects, including coordinating resources, conducting status meetings, and communicating project status to stakeholders.Develop project plans, manage change control processes, and ensure tasks are completed on time and within budget.Work closely with business partners to understand requirements and determine the appropriate system design.Prepare business process mapping, functional design, and business process gap analysis.Analyze business operations to identify strengths, weaknesses, and opportunities to automate processes and functions.Assist with business process redesign and documentation.Serve as a liaison between the business and IT development teams to ensure technical solutions meet business requirements.Create and maintain technical documentation, procedures, and automated test scripts using Postman.Perform unit and integration testing and support automated testing and deployment activities.Provide on-call support as needed.Required experience includes:3+ years of experience in IT governance and the System Development Life Cycle (SDLC)Planning, analyzing, testing, and designing IT solutionsIT project leadership or system responsibilitySystems analysisTeam-oriented, collaborative IT environmentsStrong experience with MFA and IAM technologiesBackground in IT security, authentication, and access control solutionsExperience troubleshooting complex IT incidents and providing Level 3 supportExperience creating technical documentation, test plans, and test scriptsKnowledge of databases, operating systems, and IT infrastructureEducation: Bachelor's degree (BA/BS) in Computer Science, Information Technology Science, Business OR Equivalent of 4 years of experience in an IT application or infrastructure role PLUS the required years of experience.Preferred experience includes:Postman and automated testing experienceEnterprise-scale or global IT environment experienceExperience with OpenText Advanced Authentication or a similar authentication platformProject Management trainingTraining in systems used within the assigned area of responsibilityWork environment includes:Approximately 80% remote / 20% onsitePrimary work location is the Greenville, South Carolina areaOccasional work in a manufacturing environmentOccasional travel to other company locations may be requiredInternational travel may occasionally be requiredNormal office environment with extensive computer useOvertime and on-call activities may be requiredProtective equipment may be required when working in or walking through production areas. If you have hands-on experience with MFA, IAM, IT security, systems analysis, business process analysis, SDLC, IT project leadership, requirements analysis, testing, and technical documentation, we would like to hear from you.Apply today!