Field Office Deskside Technician

Field Office Deskside Technician

DMI, LLC is seeking a Field Office Deskside Technician to join our team in Cleveland, OH. The Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business.

Duties and Responsibilities:

• Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions
• Proactive environment assessments and responsive break/fix services to ensure mission continuity
• Manages onsite troubleshooting and restoration of devices, coordinates with headquarters and stakeholders to align service delivery, and ensures reliability and efficiency across diverse IT environments.
• Technician enhances productivity and guarantees resilient IT Operations across all supported sites.

Qualifications:

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills
• Minimum Education: High School
• Minimum Work Experience: 4 years relevant

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Clearance: Must clear United States Marshal Service background check

Location: Cleveland, OH

Minimum Salary Rate: $60,000

Median Salary Rate: $72,000

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right We lead with honesty and integrity.
• Own the Outcome We take responsibility and deliver.
• Deliver for Our Customers We are relentless about delivering value.
• Think Bold, Act Smart We innovate with purpose.
• Win Together We collaborate and celebrate our success.

These values aren't just idealsthey show up in how we support every part of your well-being:

• Convenience/Concierge Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

************** No Agencies Please *************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

DMI (Digital Management, LLC)