Sales and Service Lead

Home » Jobs » Retail & Consumer Goods » Sales and Service Lead Jobs Category: Retail & Consumer Goods Job Title Sales and Service Lead Company MRE Mercantile Men’s Clothier Work Setting/Location In-Office City/State Annapolis, MD Salary/Pay Range $19.50-$22.00 an hour - Full-time Benefits Paid Time Off, Employee Discount Employment Type Full Time Position Overview Support the Store Leader in executing daily store operations and achieving sales goals Lead the sales floor during shifts - ensuring an exceptional, consistent customer experience Act as a keyholder, including opening and closing the store Coach and support team members in the moment to drive performance and service standards Help maintain visual merchandising and brand standards Assist with scheduling, inventory management, and operational tasks Ensure company processes and policies are followed consistently Step in to handle customer concerns and resolve issues with professionalism Contribute to a positive, inclusive, and team-oriented store culture Support onboarding and training of new team members Job Requirements 1+ year of experience in a customer-facing or retail leadership role (Supervisor, Keyholder, or similar) A strong communicator who leads with empathy and positivity Comfortable taking initiative and stepping up to lead when needed Organized, reliable, and able to multitask in a fast-paced environment Passionate about delivering great customer experiences Interested in growing into a larger leadership role over time A collaborative team player who enjoys supporting others’ success Curious, adaptable, and open to feedback How to Apply #J-18808-Ljbffr Annapolis Moms Media LLC