Administrative Assistant Coordinator

Job Description

Job Description

Administrative Assistant-

The primary responsibility of this position is managing the department’s return-of-funds and account adjustment process.

The position will work closely with an existing administrative team member who is responsible for reporting and other administrative functions. The Administrative Assistant will provide additional administrative support while taking ownership of the day-to-day return-of-funds process.

This process is more complex than a basic administrative task. Each request requires the employee to review account information, applicable policies and procedures, application and payment records, determine whether a return is appropriate, and ensure that the correct amount is processed.

The employee will develop working knowledge of the department’s systems, procedures, and business rules, including:

• Using internal ticketing and customer/account management systems
• Reviewing account, application, and payment information
• Understanding different types of fees and payments
• Determining whether a fee or payment is eligible for return
• Calculating the correct amount to be returned when multiple fees or payments are associated with an account
• Identifying situations where a return should not be processed
• Recognizing discrepancies or unusual circumstances that require escalation to management
• Properly documenting and tracking submitted and completed requests
• Following established policies, procedures, and quality-control standards

Because the process requires knowledge of internal systems, business rules, and department-specific procedures, the position will require specialized training and onboarding. This is not simply a general clerical position.

Administrative Support

The Administrative Aide will also provide general administrative support to the department as needed, including:

• Conducting daily and weekly email and phone audits for management review
• Assisting with quality-control activities
• Reviewing information for accuracy and completeness
• Supporting administrative projects and departmental needs
• Performing other duties as assigned

The Ideal Candidate Will Have

• Exceptional attention to detail
• Strong organizational and follow-through skills
• Flexibility and the ability to adapt to changing procedures
• A positive, professional attitude
• Strong research and problem-solving abilities
• Proficiency with Microsoft Office
• Ability to learn new software systems and internal processes
• Experience with CRM, ticketing, or other workflow-management systems is a plus, but not required

Confidential Posting Note

This position involves handling detailed account and payment information and requires a high level of accuracy, discretion, and adherence to established procedures.

\nCompany Description

Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Company Description

Express Employment Professionals of Littleton, CO is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live-in and work in this community and have a vested interest in its' success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city. \r\n\r\nOur Vision:\r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.