Admissions Coordinator
$90k - $100kRiver House Wellness
Job Description
Job Description
Location: Boca Raton, FL (On-site)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: $90,000 – $100,000 base salary + potential performance-based bonus
About Us
We’re a growing behavioral health organization supporting individuals and families through mental health and substance use treatment. Our Boca Raton admissions office handles intake for our treatment facilities, including River House Wellness (Residential Mental Health) and Peace Valley Recovery (IOP/PHP Substance Use Disorder). We’re a supportive, collaborative team, and we believe the first phone call can change someone’s life.
About the Role
We’re looking for an experienced Closer who knows how to turn an inquiry into an admission with compassion and urgency. You’ll be the first point of contact for prospective clients, families, and referral partners. You’ll guide each caller from the first conversation to admission and match them with the right level of care across our facilities.
Responsibilities
- Manage inbound and outbound admissions calls and convert qualified inquiries into admissions
- Conduct pre-admission screenings and assess clinical fit for residential mental health and IOP/PHP SUD programs
- Work with clinical and medical teams on level-of-care decisions
- Work with the insurance/VOB team to verify benefits and explain coverage and financial options to clients and families
- Overcome objections and support hesitant callers with empathy and professionalism
- Coordinate admission logistics, including travel, intake scheduling, and paperwork
- Build and maintain relationships with referral sources
- Keep accurate, timely records in the CRM/EMR and meet admissions goals
Requirements
- 3–5 years of admissions experience in behavioral health (required)
- Mental health admissions experience (required) ; SUD admissions experience is a plus
- Proven track record of closing and meeting admissions targets
- Strong understanding of levels of care (Residential, PHP, IOP)
- Working knowledge of insurance verification and commercial insurance
- Excellent phone presence, communication, and de-escalation skills
- Highly organized, self-motivated, and comfortable in a fast-paced environment
Benefits
- $90,000 – $100,000 base salary
- Potential performance-based bonus
- Full benefits (medical, dental, vision) after 90 days
- 401(k) with up to 4% company match after 6 months
- Paid holidays
- Generous PTO
- Monday–Friday schedule
- A supportive, collaborative work environment where your work makes a real difference
Ready to help people take the first step toward recovery? Apply today!
Vacancy posted 1 day ago
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