End User Support Analyst
Samprasoft
Job Title
Core Responsibilities
- Provides and coordinates advanced level technical support to address end-user issues such as implementation, configurations, control, maintenance, troubleshooting, security and usage monitoring.
- Resolves advanced technical troubleshooting issues to ensure end user productivity.
- Provides consultation with clients and key stakeholders on potential technical issues or problems that may affect end user productivity.
- Creates and maintains knowledge-based articles, procedures, and training for support areas and staff. Partners with IT to train staff when necessary.
- Maintains an accurate data inventory regarding advanced end-user issues with the tracking system and according to policies and standards.
- Resolves advanced issues elevated from crew with less experience. Determines severity of unresolved issues and escalates issues accordingly.
- Learns and complies with Information Technology and Information Security policies and procedures.
- Participates in special projects and performs other duties as assigned.
Vacancy posted 2 days ago
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