Salesforce Field Service Consultant

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Role: Salesforce Field Service Consultant

Location: Davidson, NC, 28036

Duration: 6 months

Job Type: Temporary Assignment

Work Type: Remote

Job Description:

• The ideal candidate combines strong business analysis discipline with practical Salesforce solution experience, focus on Field Service and Field Service Mobile.

• They are comfortable leading workshops, challenging assumptions, documenting end-to-end requirements, partnering with technical teams, and helping drive enterprise-scale Salesforce solutions from concept through deployment.

• They understand both the operational realities of field service organizations and the technical considerations required to implement scalable Salesforce solutions.

Responsibilities:

• Facilitates customer requirements and solution design workshops

• Gather requirements and conduct business process analysis related to features and functionality across Trane Technologies Strategic Business Units

• Captures and maps business requirements to system/technical requirements and identifies gaps and risks

• Assess and make recommendations on processes, designs, operations, and testing

• Understands the technical depth of the project and validates the correct resources for the project

• Manages and participates in the entire software development lifecycle

• Recommends alternative approaches, analyzes impacts, and provides sizing estimates

• Participates in and facilitates development efforts to execute upon needed requirements or solution design changes to support improvements to the user experience

• Manage the development of project backlog, write user stories and acceptance criteria for development

• Serve as a subject matter expert to drive development decisions and prioritization

• Participate in support of existing, complex multi-disciplined solutions and in future implementations

• Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities

• Proactively communicate risks associated with solution design integrity to key stakeholders

• Ensure ownership and accountability to effectively resolve gaps systemically to completion

• Drive the adoption of standard work processes, standard application functionality and data standards

Qualifications:

• User experience design and usability

• Ability to work in a fast-paced environment

• Strong communication, interpersonal and consultative skills

• An analytical mindset, problem solving and presentation skills

• Excellent documentation skills

• Ability to work with the project team within the agile methodology

• Experience working with Jira

• Demonstrated ability to differentiate and clearly articulate where business functionality can be mapped to Salesforce out of the box functionality versus requiring customization

• Understand, embed and champion internal Salesforce Center of Excellence best practices with customers

Experience designing or supporting business solutions for:

• work orders

• service appointments

• dispatch and scheduling

• technician mobility

• service territories and resources

• field execution workflows

• Strong experience designing or building Salesforce integrations with third-party systems

Experience supporting data migrations from third-party systems into Salesforce

• Working knowledge of Salesforce platform capabilities including

• Salesforce Field Service and SF field Service Mobile

• Sales Cloud

• Service Cloud

• Experience Cloud / Communities

• Marketing Cloud

• Bachelor's degree

TekWissen Group is an equal opportunity employer supporting workforce diversity.