Client Care Representative

Client Care Representative / Dispatcher

Exciting Opportunity Alert Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full? We're a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction. This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.

Why You'll Love Working Here

• Consistent Schedule: Monday–Friday, 40 hours per week, weekends off
• Sales-Driven Incentives: Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.
• Growth & Advancement: We promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands.
• Supportive, Team-First Culture: You'll work with a team that respects accountability, clear communication, and professionalism — no chaos, no guesswork.

Job Summary

The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked service appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.

Job Duties

• Answer inbound calls and confidently convert inquiries into booked service appointments
• Dispatch and route technicians efficiently to maximize productivity and utilization
• Communicate clearly with technicians regarding schedules, job details, and customer needs
• Confirm appointments and reduce cancellations and no-shows
• Identify opportunities to fill schedule gaps and optimize routing
• Maintain accurate customer notes and scheduling data in CRM/software
• Handle customer concerns professionally while protecting the schedule and revenue
• Support the team in delivering a five-star customer experience
• Maintain a calm, organized, and professional work environment

What Success Looks Like in This Role

• High call-to-booking conversion rates
• Full, efficient daily schedules
• Minimal downtime and reschedules
• Strong customer satisfaction and clear communication
• Technicians supported and set up for success

Minimum Requirements

• High school diploma or equivalent
• Prior experience in customer service, call center, dispatching, or inside sales preferred
• Strong communication, persuasion, and multitasking skills
• Ability to stay organized and focused in a fast-paced environment
• Professional phone presence and positive, accountable attitude
• Comfortable using computers, scheduling software, and CRM systems

Ready to Join the Team? If you enjoy winning on the phones, being part of a team, and getting paid for performance, we'd love to meet you. Apply today and help us deliver exceptional service—one call at a time.

Compensation: $33,000.00 - $60,000.00 per year