Patient Services Representative
Pacer Group
Job Title
Patient Services Representative
Location
West Hollywood, CA (90048)
Duration
3+ months
Work Schedule
1st Shift || Monday through Friday
Position Responsibilities/Expectations
- Answering and triaging calls- directing to appropriate individuals or departments.
- Scheduling appointments
- Perform insurance verification functions.
- Calendaring using the outlook application.
- Process and track all incoming and outgoing referrals and reviewing the Referral Work Queue and screening New Patients.
- Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.
- Interact with patients, providers and other caregivers within the clinic and at outside facilities providing accurate, timely and responsive information.
- Provide patients with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
- Uploading patient imaging.
- Assist in all work assignments.
Required Years of Experience (minimum)
2 years of experience in a similar role within healthcare facility
Education Required
HSD/GED required
Skills Required
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients
- Ability to creatively integrate competing demands into a productive working environment
- Excellent written and verbal communications skills
- Ability to interact diplomatically and sympathetically, in a cheerful manager, with proper etiquette and professionalism
- Ability to use health system computer systems, and utilize the various resources and tools effectively
- Ability to schedule surgeries accurately in a timely manner
- Previous working knowledge of patient related policies and procedures
Skills Preferred
- Experience utilizing EPIC EMR system
- Experience directly working with physicians
Daily Case Load
- Scheduling patients for appointments, infusion, chemotherapy, etc.
Vacancy posted 4 days ago
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