Client Success Manager

Client Success Manager

As a Client Success Manager at Coursedog, you'll be the trusted advisor helping customers centralize and simplify their academic operations with our platform. You'll navigate complex customer relationships across multiple departments within each institution to drive product adoption and deliver measurable value. Working closely with Account Management, Product, and Support teams, you'll own the end-to-end customer success journey—from onboarding through expansion—while building lasting partnerships that transform customers into brand advocates. This role is well-suited for someone who thrives in relationship-driven environments, enjoys solving complex operational problems, and is motivated by the direct impact of helping educational institutions serve their students better.

If you're excited by the challenge of guiding transformational change and adoption in higher education and want to help institutions unlock the full potential of their academic operations, this is a chance to do meaningful work at real scale.

This position offers a competitive base salary between $90,000 - $110,000, based on experience and qualifications. The role also includes a performance-based variable compensation component, bringing total on-target earnings (OTE) to $100,000 - $130,000 when performance objectives are achieved.

What You'll Do

• Own customer health, success, and adoption by creating and driving comprehensive success plans aligned with each customer's goals and milestones
• Own change management and adoption outcomes for ~60 accounts and ~4M live ARR
• Serve as a trusted advisor to customer super users, translating business processes and outcomes into measurable ROI
• Analyze product usage data and create insights that help customers understand their adoption progress and identify opportunities to expand value
• Collaborate with Account Management to uncover upsell and expansion opportunities while maintaining focus on customer success
• Partner cross-functionally with project managers, product managers, engineering, support, and marketing to resolve customer issues and ensure customer objectives are met
• Identify and implement partnership success metrics and product adoption strategies through comprehensive discovery sessions
• Provide customer training for current and future product features in both individual and group settings, tailored to different user audiences
• Transform customers into brand advocates by building strong relationships, achieving their goals, and delivering world-class service
• Maintain accurate and detailed customer records, success plans, activity logs, and usage metrics in our CRM system
• Translate customer needs and feedback into thoughtful feature recommendations and product improvement suggestions
• Flex critical thinking and problem-solving skills to help customers navigate the platform and overcome adoption barriers