Public Ticketing Coordinator

Keeneland Ticket Office Support

Keeneland's founders pledged a model race track to perpetuate and improve the sport and a space to be a gathering place for all. Holding to this mission, Keeneland is committed to creating world-class experiences for every horsemen, visitor and fan year-round. This position is responsible for supporting the ticket office team by accurately selling tickets and providing exceptional customer service to external and internal clients, always exemplifying the Keeneland Promise.

Essential Duties And Responsibilities

• Responsible for learning and accurately using the ticketing software, currently Etix, to sell tickets both internally and externally. Assist the Public Ticketing Manager with set-up of venues for each race meet.
• All year, field calls and e-mails regarding group reservations during the Keeneland race meets. Provide courteous and accurate information, representing the Keeneland brand to these groups.
• Work with the Public Ticketing Manager to create a group sales strategy with the goal of maximizing revenue and creating an efficient, customer-friendly process.
• Attend various networking events and build relationships with groups like VisitLex to market the group sales program.
• Collaborate with the Marketing Department and Director of Events to ensure that any printed or digital materials related to the group sales program are accurate.
• Ensure that information about group sales is displayed on the website accurately and timely.
• Prepare for and manage the Group Reservation Request Process, collaborating with the Director of Events and Public Ticketing Manager.
• Assist with the public on-sale process. Must be available to work each on-sale day to assist patrons.
• Assist with Public Will Call during the live meet to ensure efficient delivery of tickets and a high level of professional and courteous service.
• Assist with daily public ticketing operations during the live meet.
• Support all Welcome Center full-time and seasonal staff with the ticketing system to accurately sell, print, and send tickets to patrons as well as provide general customer service.
• Contribute to a work environment that encourages teamwork and respect for coworkers.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detailed oriented, a team-player, good communicator and self-starter with an outgoing personality.

Education And/Or Experience

Bachelor's degree (B. A.) from a four-year college or university; experience in ticketing, marketing, customer service and a minimum of two years of related experience in hospitality. Proficient in Microsoft Office computer programs with experience and willingness to learn any special event programs.

Language Skills

Ability to write business correspondence and effectively present information in one-on-one and small group situations. Must be able to communicate with confidence and deal with groups of diverse individuals.

Certificates, Licenses, Registrations

A Kentucky Horse Racing Authority License is required for all track workers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands or arms; balance; talk and hear. The employee is required to sit for long periods. The employee must be able to lift and/or move up to 20 pounds on occasion. Specific vision abilities are also required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.