Administrative Coordinator

Duties:

• General Administrative Duties

• Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area Teams

• Greet and receive guests

• Answer and direct incoming phone calls and retrieve messages

• Create, update, and distribute ministry materials

• Order products and office supplies, maintain product inventory, fill resource and information requests

• Process printing orders

• Submit business card and graphics orders through the Marketing toolbox

• Gather data and provide standard reports and statistical analysis

• Order and manage holiday card mailings

• Participate in ongoing training in applicable software applications

• Train, schedule, and oversee volunteers for assistance with administrative tasks

• Ensure Salesforce accuracy regarding volunteer contacts and campaign participation

• Provide event administrative support such as registration, name tags, participant materials, and follow-up

• Development Duties

• Enter daily donor updates (notes, contact changes, actions, etc.) into Salesforce

• Maintain database accuracy

• Document constituent communications and touch points in Salesforce (manually or via Action imports)

• As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)

• Run reports, and provide mailing lists

• Follow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packet according to current Development protocols.

• Write and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)

• Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designs

• Coordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donors

• Coordinate and complete Lapsed Donor calls/cards with volunteer support

• Manage email promotions with Marketing

• Organize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)

• Accounting and Income Submission

• Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)

• Assist with event payment processing (Family Retreat and other events)

• Deposit and process income weekly or immediately if ≧ $1,000

• Pay and/or automate office expense payments

• Additional Responsibilities

• Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposes

• Work occasional evenings or weekends to assist with events or workshops

• Travel overnight when necessary to attend retreats or conferences

• Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications:

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith

• Desire to serve in a growing and dynamic Christian service ministry

• Bachelor’s Degree or related experience required

• Salesforce or similar database experience required

• Strong organization and time management skills, including rigorous attention to detail

• Must have a valid driver’s license

• Must be a self-starter, a team-player, and have strong interpersonal skills

• Previous administrative experience preferred

• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet

• Understanding of Christian ministry and specifically Joni and Friends is desirable

Physica l Requirements:

This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, or reach to access files and supplies. The role may also require occasionally lifting or carrying items up to 20 pounds.

Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation is $22.00- $24.00 per hour - This is a hybrid position (Mon, Tue and Thu in the office, Wed and Fri remote)

EMPLOYEE MINISTRY ENGAGEMENT:

Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities.

All employees do this, regardless of their specific role, by:

• Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours

• Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life

• Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.

• Participating or leading in prayer and worship during meetings, events, and outreaches

• Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs

• Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.

• Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith

Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.

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