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IT Helpdesk Technician

Gulfstream Strategic Placements, LLC

Snapshot / Role Overview:
We're seeking an IT Helpdesk Technician in the Chicago metro area to troubleshoot and resolve technical issues across devices and systems supporting commercial HVAC operations.

Impact:
- Keep field technicians and office staff productive with quick technical support
- Minimize downtime through efficient troubleshooting and problem resolution
- Support business operations with reliable IT infrastructure
- Provide excellent customer service to internal technology users

Responsibilities:
- Troubleshoot and resolve technical issues on PCs, laptops, and mobile devices
- Respond to helpdesk tickets and support requests in timely manner
- Install and configure hardware and software for new users
- Assist with network connectivity and system-related projects
- Document issues and resolutions in ticketing system
- Perform hands-on engagement with users at multiple locations
- Maintain inventory of IT equipment and supplies
- Escalate complex issues to senior IT staff as needed

Compensation and Logistics:
Competitive salary depending on experience; benefits include health insurance, 401k, PTO, holidays, company vehicle or mileage reimbursement, and certification training opportunities.

Call to Action:
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.
Vacancy posted 3 days ago
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