Customer Service Representative

Customer Service Representative

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

As a customer service representative, you will:

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

Who you are:

• You will establish and maintain effective customer relationships.
• Provide timely and helpful information to individuals across the organization.
• Be persistent in accomplishing obstacles and setbacks.
• Build strong formal and informal networks.
• Pick up on situational cues and adjust in the moment.

What you can expect:

• We offer work-life balance to our employees, general working hours for this position are: 8:00 am 5:00 pm Monday through Friday.
• Normal 40 hours per week.

Required education, experience & skills:

• Associate's degree or 60 hours college credit with 4+ years' experience in relevant field, or an equivalent combination of education and experience will be considered
• Strong communication skills
• Strong computer skills Microsoft Office including email, Excel and Word
• Strong problem-solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers
• Ability to travel up to 5% of the time
• Legal authorization to work in the United States Sponsorship will not be provided for this role

Preferred education, experience & skills:

• Oracle experience
• Customer service experience in a manufacturing environment