Call Center Representative

Job Description

Job Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Call Center Representative (In Person) to work at a leading organization in East Syracuse, NY. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $18+/hourLocation:

This is an  in-person/on-site position in East Syracuse, NY. This is not a remote opportunity.

Shift:

Training schedule: 8AM-4PM M-F. Following onboarding, a regular set day schedule will be provided. Availability for set schedule must be between 7AM and 8PM, and all team members must work either Saturday or Sunday. Must also be able to work on Thanksgiving, Christmas, and New Year's.

Assignment Type: Temp to HireImportant Location Note: This site is not on the bus route. Reliable transportation is required.Why you should apply to be Call Center Representative In Person Needed:

• Competitive pay rate of $18/hour
• Opportunity to work with a well-established industry leader
• Positive and supportive team environment
• Full-time role with comprehensive on-the-job training
• Temporary position with potential for permanent hire
• Chance to make a real difference by assisting customers with vital needs

What’s a typical day as Call Center Representative In Person Needed? You’ll be:

• Assisting customers with their needs via inbound and outbound calls
• Scheduling technicians for service calls and resolving customer issues
• Professionally handling incoming calls, assessing caller needs, and building trust and rapport
• Providing accurate, relevant information using reference materials, databases, and AI tools
• Recording details of all customer interactions and actions taken
• Taking customer payments and ensuring issues are resolved thoroughly

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (required)
• Bring experience in customer service, preferably in a call center environment
• Possess a friendly tone, positive attitude, and strong empathy for customers
• Are willing to go the extra mile and are passionate about continuous improvement
• Are comfortable using technology, databases, and AI tools to assist with customer inquiries
• Enjoy working full-time and thrive in a team-focused, dynamic setting
• Can work either Saturday or Sunday, be available between 7AM-8PM for set schedule after training, and are able to work on Thanksgiving, Christmas, and New Year's

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Call Center Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.