General Manager

About Museum of Illusions Museum of Illusions is a globally recognized immersive attractions brand bringing mind-bending optical illusions, interactive installations, and playful educational exhibits to guests of all ages. With locations across the world, we create unforgettable moments that spark curiosity, laughter, and wonder. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through. What You Will Do Willingness to perform the most effective role. Lead the museum team (~15 people). Hire and train as needed. Establish and nurture a high-performance culture within the museum team. Support the success of Museum of Illusions: managing all business functions, ensuring stable operations and contributing to revenue growth and profitability. Execute marketing and sales events under the direction of the sales and marketing teams. Act as Museum of Illusions’ spokesperson to the community and media, forging relationships with local organizations, educational institutions, and business clients. Supervise the day-to-day operation of the museum in line with Museum of Illusions company policies and procedures, ensuring smooth workflow, and optimizing processes for maximum efficiency. Maintain a high standard of product, services, and customer experience, ensuring visitor satisfaction and engagement. Collaborate with other Museums of Illusions to share best practices and develop new customer experience concepts. Ensure the museum operates in compliance with all relevant regulations and laws. Keep stakeholders informed about the company's performance through regular reports. Regularly attend local community events, business meetings, and networking events to promote Museum of Illusions. Act as a brand ambassador for Museum of Illusions in all interactions, effectively communicating the museum’s mission, values and unique offerings. What We Are Looking For 2+ years of experience in business administration, operations, or management roles highly desired. Experience in a leadership role required. Ability to lead a team. Experience in budgeting and P&L responsibility. Exceptional communication and interpersonal skills. Ability to cultivate long term relationships with partners and the community. Experience in hospitality and/or entertainment industry is preferred. Enthusiastic with a go-getter/can-do attitude. Proactive, organized, accountable, trustworthy. Schedule requires weekend and holiday work. Physical Requirements/Demands Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment. Must be able to ascend/descend flights of stairs. Must be able to bend, stoop, kneel, crawl, crouch, and squat. Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, and sexes. Must be able to lift 25 lbs. Must be able to work both indoors and outdoors. Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations. Salary, Perks and Benefits Salary range $80,000-$90,000 Bonus Opportunity! Medical, Dental, Vision, Life and Disability Insurance, Flexible Spending and Commuter Benefit Accounts! 401k Retirement Plan with immediate company match! 20 days paid vacation annually! Museum of Illusions is a globally recognized immersive attractions brand found in Zagreb Croatia in 2015. We bring mind-bending optical illusions, interactive installations, and playful educational exhibits to guests of all ages. With over 70 locations across the world, we create unforgettable moments that spark curiosity, laughter, and wonder. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through. Muzej iluzija je globalno priznati brend impresivnih atrakcija osnovan u Zagrebu, Hrvatska, 2015. godine. Nudimo zapanjujuće optičke iluzije, interaktivne instalacije i razigrane edukativne izložbe gostima svih dobnih skupina. S više od 70 lokacija diljem svijeta, stvaramo nezaboravne trenutke koji potiču znatiželju, smijeh i čuđenje. Naš tim strastveno pruža besprijekorna iskustva usmjerena na goste, od trenutka kupnje ulaznice do posljednjeg obilaska izložbe.