RECEPTIONIST & MEETING COORDINATOR

Flik Hospitality Group

Salary: 20.00-22.00/hour

What Makes FLIK Click? Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.

We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

This role is responsible for delivering exceptional customer experiences while conducting reception duties and coordinating meetings & reservations. This role serves as a point of contact for clients and visitors by managing meeting logistics and room scheduling to ensure seamless event execution. The Receptionist & Meeting Coordinator works closely with internal service teams to communicate meeting requirements, maintain accurate reservation and event records, and ensure meeting spaces are prepared according to client specifications. The ideal candidate is highly organized, customer-focused, technologically proficient, and capable of managing multiple priorities in a hospitality and conference environment. Strong communication skills, attention to detail, and the ability to adapt to changing business needs are essential for success in this role.

Key Responsibilities

Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.

Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.

Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.

Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.

Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.

Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.

Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.

Communicate meeting & event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.

Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.

Perform additional duties and special projects as assigned by management.

Desired Qualifications

Associate or Bachelor's Degree in hospitality, communications, or another related field preferred

Minimum two years of hospitality, conference services, customer service, or related experience.

Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

Outstanding customer service skills with a commitment to creating positive client and guest experiences.

Excellent verbal and written communication skills, including the ability to deliver customer-friendly communications.

Comfortable presenting information and speaking in front of groups.

Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Ability to work independently, prioritize effectively, make sound decisions, and exercise good judgment.

Adaptable and flexible with the ability to anticipate business needs, respond to changing priorities, and maintain a high level of customer support.

Knowledge of hospitality and event industry trends and best practices.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.